Walk-in | Customer Care Executive

Radical Minds; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Radical Minds in Gurugram is seeking a travel customer service professional to handle domestic travel bookings, assist with flight/hotel queries, and manage changes and refunds. You will work across voice and other channels, using GDS or internal platforms to process transactions.

You will maintain accurate booking data, follow SOPs, and collaborate with airlines, vendors, and internal teams to ensure timely resolutions and high customer satisfaction in a fast-paced environment.

Qualifications

• Excellent verbal and written communication.
• Customer-oriented with strong listening skills.
• Basic computer skills including MS Office.
• Ability to follow SOPs accurately.
• Strong problem-solving and decision-making ability.
• Professional conduct with customers.
• Attention to detail in booking information.
• Ability to work in a fast-paced, target-driven BPO environment.

Responsibilities

• Handle customer queries related to domestic travel bookings and services.
• Assist customers with flight/hotel booking-related queries, modifications, cancellations, and refunds.
• Understand customer requirements and provide accurate and timely resolutions.
• Handle customer interactions through voice and/or other supported channels, as per process requirements.
• Use GDS or internal booking platforms to check availability and process transactions, wherever applicable.
• Maintain accurate customer and booking information in the relevant system.
• Follow defined SOPs, process guidelines, and quality standards.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Coordinate with internal teams, airlines, vendors, or relevant stakeholders when required.
• Maintain required productivity, quality, and customer satisfaction benchmarks.
• Ensure proper documentation and timely follow-up on pending customer requests.
• Adhere to company policies, data-security guidelines, and process compliance requirements.

Skills

Verbal & written communication

Customer-centric

MS Office basic

SOP adherence

Problem-solving

Attention to detail

Fast-paced BPO experience

GDS knowledge

Tools

Amadeus

Galileo

Sabre

Travel booking tools

Job description

Key Responsibilities

• Handle customer queries related to domestic travel bookings and services.
• Assist customers with flight/hotel booking-related queries, modifications, cancellations, and refunds.
• Understand customer requirements and provide accurate and timely resolutions.
• Handle customer interactions through voice and/or other supported channels, as per process requirements.
• Use GDS or internal booking platforms to check availability and process transactions, wherever applicable.
• Maintain accurate customer and booking information in the relevant system.
• Follow defined SOPs, process guidelines, and quality standards.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Coordinate with internal teams, airlines, vendors, or relevant stakeholders when required.
• Maintain required productivity, quality, and customer satisfaction benchmarks.
• Ensure proper documentation and timely follow-up on pending customer requests.
• Adhere to company policies, data-security guidelines, and process compliance requirements.

GDS & Non-GDS Candidates

GDS Candidates

Candidates with experience in travel processes and knowledge of platforms such as Amadeus, Galileo, Sabre, or other GDS systems will be preferred for relevant positions.

Non-GDS Candidates

Candidates without GDS experience but having exposure to travel customer service, airline/hotel processes, domestic travel, BPO customer service, or backend travel operations can also apply.

Freshers

Freshers are welcome to apply if they possess:

• Good communication skills
• Basic computer knowledge
• Customer-handling ability
• Willingness to learn
• Interest in the travel industry

Required Skills

• Good verbal and written communication skills.
• Customer-oriented approach with strong listening skills.
• Basic knowledge of computers and MS Office.
• Ability to understand and follow SOPs.
• Good problem-solving and decision-making skills.
• Ability to handle customers professionally.
• Strong attention to detail, particularly while handling booking information.
• Ability to work in a fast-paced, target-driven BPO environment.

For experienced candidates, knowledge of GDS/Travel Booking tools will be an added advantage.