Executive - Customer Support - International Voice Process

Shashwath Solution; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

Shashwath Solution is seeking Customer Care Executives to handle inquiries and issues related to servicing our client base. You will respond to basic and complex customer contacts and use computer tools to provide professional service.

Candidates should have good communications, willing to work in a 24/7 blended environment (voice and chat/email), and be able to operate in a dynamic contact center. Training is provided to improve performance and customer satisfaction.

Qualifications

• Experience in handling customer inquiries across channels.
• Strong written and spoken communication.
• Willing to work in 24/7 rotational shifts including night shifts.
• Blended environment (Voice & Chat/Email).

Responsibilities

• Handle customer service inquiries and problems for the company's client base.
• Utilize computer applications to provide professional service.
• Interface with customers, clients, and vendors, escalating concerns as needed.
• Attend training sessions to improve satisfaction and performance.
• Adhere to contact center policies and procedures.

Skills

Customer Support

Voice Support

Chat Support

Email Support

Customer Service

Education

Bachelor's Degree

Undergraduate dropout

Job description

Profile Summary

We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience

• 6 months BPO or Travel experience
• Bachelor's Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Key Enablers

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Accolades

• We train New Joiners on GDS (Amadeus).

Mandatory Key Skills

Customer Support,Voice Support,Chat Support,Email Support,Customer Service.