Executive - Customer Care

Shashwath Solution; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Shashwath Solution is seeking Customer Care Executives to handle client inquiries and resolve issues across voice and chat/email channels. You will use computer systems to provide professional service and participate in training to improve client satisfaction.

The role requires 6 months BPO/travel experience, a bachelor’s degree or being an undergraduate dropout, strong written and spoken communication, and proficiency with standard computer applications.

Qualifications

• 6 months BPO or Travel experience
• Bachelor's Degree or Undergraduate dropout
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Responsibilities

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriately supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Skills

Written communication

Spoken communication

Technical writing

Computer skills

Interpersonal skills

Problem solving

Teamwork

Education

Bachelor's degree

Undergraduate dropout

Job description

Profile Summary :

• We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility :

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriately supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience :

• 6 months BPO or Travel experience
• Bachelor's Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Key Enablers :

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Accolades :

• We train New Joiners on GDS (Amadeus).