Walk-in | Sales Executive

Radical Minds; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Radical Minds in Gurugram seeks a travel sales executive to handle domestic travel bookings, understand customer requirements, and convert enquiries into bookings. You will use GDS/booking platforms, explain fares, and upsell travel products while maintaining accurate customer data and meeting sales targets.

Freshers with GDS training are welcome; prior travel sales or BPO experience is a plus. Excellent English/Hindi communication and a customer-focused mindset are essential.

Qualifications

• Excellent English and Hindi communication skills.
• Prior experience in travel sales or BPO preferred.
• Fresher with training possible, especially with GDS knowledge.
• Proficiency with CRM and booking platforms.

Responsibilities

• Handle customer interactions related to domestic travel and flight bookings.
• Understand customer travel requirements and recommend suitable options.
• Convert customer enquiries/leads into successful bookings and sales.
• Explain fares, schedules, availability, booking conditions, and other relevant details.
• Handle customer objections and provide appropriate solutions to maximize conversions.
• Upsell and cross-sell relevant travel products/services wherever applicable.
• Use GDS/booking platforms to check availability and process bookings.
• Maintain accurate customer and booking information in the relevant systems.
• Follow the defined sales pitch, SOPs, quality standards, and compliance guidelines.
• Conduct timely follow-ups with potential customers to close sales.
• Achieve defined daily, weekly, and monthly sales targets.
• Maintain productivity, conversion, quality, and customer satisfaction benchmarks.
• Coordinate with internal teams for booking-related issues, modifications, cancellations, or other customer requirements.
• Maintain professional communication throughout the customer journey.

Skills

English/Hindi communication

Sales-driven

Customer-focused

Negotiation & objection handling

Follow-up & relationship-building

CRM/dialer/GDS usage

Target-oriented & self-motivated

Fast-paced travel/BPO environment

Tools

Amadeus

Sabre

Galileo

Other booking systems

Job description

Key Responsibilities

• Handle customer interactions related to domestic travel and flight bookings.


• Understand customer travel requirements and recommend suitable options.


• Convert customer enquiries/leads into successful bookings and sales.


• Explain fares, schedules, availability, booking conditions, and other relevant details.


• Handle customer objections and provide appropriate solutions to maximize conversions.


• Upsell and cross-sell relevant travel products/services wherever applicable.


• Use GDS/booking platforms to check availability and process bookings.


• Maintain accurate customer and booking information in the relevant systems.


• Follow the defined sales pitch, SOPs, quality standards, and compliance guidelines.


• Conduct timely follow-ups with potential customers to close sales.


• Achieve defined daily, weekly, and monthly sales targets.


• Maintain productivity, conversion, quality, and customer satisfaction benchmarks.


• Coordinate with internal teams for booking-related issues, modifications, cancellations, or other customer requirements.


• Maintain professional communication throughout the customer journey.

GDS Experience

Candidates with prior experience in GDS-based travel sales/operations will be preferred.

Knowledge of platforms such as:

• Amadeus


• Sabre


• Galileo


• Other airline/travel booking systems

will be an added advantage.

Freshers without GDS experience can also apply and will receive process training.

Required Skills

• Good English/Hindi communication skills.


• Strong sales and convincing abilities.


• Customer-focused approach.


• Good negotiation and objection-handling skills.


• Ability to identify customer requirements and recommend appropriate solutions.


• Strong follow-up and relationship-building skills.


• Basic computer knowledge.


• Ability to work with CRM, dialer, GDS, or other booking platforms.


• Target-oriented and self-motivated approach.


• Ability to work in a fast‑paced BPO/travel environment.