Executive - Customer Care - BPO

Shashwath Solution; Pune District; On-site; INR 200,000 - 280,000; Full time

Job summary

Shashwath Solution is seeking Customer Care Executives to handle service inquiries and resolve problems for our client base. The role involves using computer applications to provide professional support and to ensure high levels of customer satisfaction.

You will work in a contact center environment with 24/7 rotational shifts, including night shifts, and you will participate in training sessions to improve performance and service quality across voice and chat/email channels.

Qualifications

• 6 months BPO or Travel experience
• Bachelor’s Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Responsibilities

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Skills

Customer Service

Customer Support

Customer Care

GDS

Amadeus

Education

Bachelor’s Degree

Undergraduate dropouts

Tools

GDS

Amadeus

Job description

Profile Summary :

We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility :

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience :

• 6 months BPO or Travel experience
• Bachelor’s Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Key Enablers :

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Accolades :

• We train New Joiners on GDS (Amadeus).

Mandatory Key Skills

• Customer Service
• Customer Support
• GDS
• Amadeus
• Customer Care*