Executive – Customer Care (Kannada, Telugu & Malayalam)

Kreon Finnancial Services Limited; Chennai; On-site; INR 250,000 - 350,000; Full time

Job summary

Kreon Finnancial Services Limited in Chennai is hiring a collections associate to handle calls in Telugu, Kannada or Malayalam with professionalism and empathy. You will follow up on overdue accounts, negotiate payment plans, and resolve customer queries while updating the CRM with dispositions.

The role requires 1–2 years in Collections or BPO Voice processes, basic Excel skills, and strong communication and ownership. Join a target-driven team and contribute to timely recoveries.

Qualifications

• Native-level proficiency in Telugu, Kannada, or Malayalam.
• Bachelor's degree in any discipline.
• 1–2 years of experience in Collections, Telecollections, or BPO Voice Process.
• Hands-on experience with Dialer/CRM systems.
• Basic knowledge of MS Excel.
• Strong communication, negotiation, and customer handling skills.

Responsibilities

• Handle collection calls in Telugu, Kannada or Malayalam with professionalism and empathy.
• Follow up with customers on overdue accounts and ensure timely collections.
• Negotiate payment plans and resolve customer queries effectively.
• Track customer commitments and update call dispositions accurately in the CRM system.
• Meet assigned collection, productivity, and quality targets.
• Adhere to collection policies, compliance guidelines, and quality standards.
• Coordinate with internal teams for issue resolution and account updates.

Skills

Telugu

Kannada

Malayalam

Education

Bachelor's degree

Tools

Dialer/CRM systems

MS Excel

Job description

• Handle collection calls in Telugu or Kannada or Malayalam with professionalism and empathy.
• Follow up with customers on overdue accounts and ensure timely collections.
• Negotiate payment plans and resolve customer queries effectively.
• Track customer commitments and update call dispositions accurately in the CRM system.
• Meet assigned collection, productivity, and quality targets.
• Adhere to collection policies, compliance guidelines, and quality standards.
• Coordinate with internal teams for issue resolution and account updates.

Required Skills & Qualifications

• Native-level proficiency in Telugu or Kannada or Malayalam (Mandatory).
• Bachelor's degree in any discipline.
• 1–2 years of experience in Collections, Telecollections, or BPO Voice Process.
• Hands-on experience with Dialer/CRM systems.
• Basic knowledge of MS Excel.
• Strong communication, negotiation, and customer handling skills.
• Target-oriented with a strong sense of ownership, discipline, and adaptability.