Executive - Control Tower

Mahindra Logistics Ltd; Bengaluru; On-site; INR 650,000 - 900,000; Full time

Job summary

Mahindra Logistics Ltd. is seeking an Executive Control Tower to manage quick-commerce operations, including dark-store setup and day-to-day activities. You will monitor KPI dashboards, supervise FC minutes and scorecards, and coordinate with Flipkart to resolve escalations.

The role requires strong SOP compliance, root-cause analysis, and team coaching to drive performance. English and Hindi are mandatory; Karnataka native preferred for local operations in Bengaluru.

Qualifications

• Experience in quick-commerce operations or dark-store setups.
• Hands-on experience with monitoring operational metrics and scorecards.
• Ability to coach teams and ensure SOP adherence.

Responsibilities

• Manage quick-commerce operations, including dark-store setup and day-to-day operations.
• Monitor FC minutes operations and scorecard metrics with hands-on Flipkart operations preferred.
• Track UTR staff performance against hourly and daily targets.
• Identify root causes for losses, misses, and SOP deviations, and drive corrective actions.
• Conduct regular team briefings and provide coaching to improve performance.
• Coordinate with clients, particularly Flipkart, to resolve disputes and escalations.
• Ensure adherence to SOPs across RTO/RVP desks.
• Monitor order processing and in-house TAT targets, plus productivity metrics.
• Conduct daily inventory audits and monitor order staging accuracy.
• Ensure FIFO adherence based on shelf life and inventory movement.
• Track operational KPIs, identify gaps, and drive improvements.
• Maintain reports and dashboards using MS Excel and MS Office.
• Coordinate with store, operations, and client teams for smooth daily functioning.

Skills

Quick Commerce / Dark Store Ops

Control Tower Operations

Inventory & Order Management

KPI & SLA Monitoring

Root Cause Analysis

SOP & Process Compliance

Team Coaching & Performance Management

Client & Escalation Management

MS Excel / MS Office

Job description

Executive Control Tower

Key Responsibilities:

• Manage and execute quick-commerce operations , including dark-store setup and day-to-day operations.
• Monitor and manage FC minutes operations and scorecard metrics , with hands-on experience in Flipkart operations preferred.
• Monitor UTR (Under The Roof) staff performance against hourly and daily operational targets.
• Identify root causes for operational losses, process misses, and SOP deviations, and drive corrective actions.
• Conduct regular team briefings and provide continuous coaching to improve performance.
• Coordinate with clients, particularly Flipkart, to resolve operational disputes and escalations.
• Ensure strict adherence to SOPs across RTO/RVP process desks .
• Monitor and achieve order processing and in-house TAT targets, including second-level productivity metrics.
• Conduct daily inventory audits and monitor order staging accuracy.
• Ensure FIFO adherence based on product shelf life and inventory movement.
• Track operational KPIs, identify gaps, and drive process improvements.
• Maintain operational reports and dashboards using MS Excel and MS Office .
• Coordinate with store, operations, and client teams to ensure smooth daily functioning.

Key Skills:

• Quick Commerce / Dark Store Operations
• Control Tower Operations
• Inventory & Order Management
• KPI & SLA Monitoring
• Root Cause Analysis
• SOP & Process Compliance
• Team Coaching & Performance Management
• Client & Escalation Management
• MS Excel / MS Office

Language Requirements:

• English & Hindi Mandatory
• Karnataka Native/preferred
• Telugu & Tamil Good to have