Hiring I Customer Care Executive | Voice Process |Noida | CTC upto 25K

THR Consultants

Dadri

On-site

INR 212,000 - 257,000

Full time

7 days ago

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Benefits offered by this job

Paid Training with Stipend

Fixed Salary + Incentives

PF & Medical Insurance

Career Growth into Technical/Quality/팀

Job summary

THR Consultants in Noida is seeking a Customer Care Executive to diagnose and resolve customer-reported technical issues via calls and chat in a blended domestic process.

The role welcomes freshers and experienced candidates with good Hindi and English communication, plus strong logical thinking and patience for step-by-step troubleshooting. Training is provided with a view to growth into higher technical roles.

Qualifications

Freshers and experienced candidates welcome.
Graduation/Undergraduate either accepted.
Excellent Hindi & English communication (spoken & written).
Strong logical and analytical thinking for diagnosis.
Patient with repetitive troubleshooting steps.

Responsibilities

Provide prompt support via phone, email, and chat.
Diagnose a variety of issues related to products/services.
Document and escalate complex issues to the appropriate team.
Maintain accurate records of interactions and tickets.
Stay up-to-date on product updates.

Skills

Hindi & English communication

Analytical thinking

Patience for troubleshooting

Education

Graduate or Undergraduate

Job description

Designation

Customer Care Executive

Location

Noida

Job Summary

We are urgently hiring Customer care Executive for our Noida office. The role involves diagnosing and resolving customer-reported technical issues over calls/chat in a blended Domestic process. Ideal for candidates who are patient, logical, and confident handling step-by-step technical troubleshooting.

Key Responsibilities

Provide prompt and efficient support to customers via phone, email, and chat.
Diagnose variety of issues related to our products or services.
Document and elevate complex issues to the appropriate team for resolution.
Maintain accurate records of customer interactions and support tickets.
Stay up-to-date on the product updates.

Eligibility Criteria

Freshers and Experienced candidates both welcome
Qualification: Graduate / Undergraduate both can apply
Decent communication skills in Hindi & English (spoken and written)
Strong logical and analytical thinking for issue diagnosis
High patience level to handle repeated troubleshooting steps with customers

Salary & Compensation

Freshers: 19,000/month (18,300 in-hand)
Experienced: Up to 23,000 CTC
Training Period: 20 days paid training with stipend compensation
Salary Start Date: From Day 21 onwards (post-training), regular salary applicable

Shift & Working Days