Executive

Ex; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

Ex in Noida is seeking an entry-level Customer Service Advisor to deliver exceptional customer experiences across chat, email, and voice channels. The role emphasizes maintaining high CSAT scores and resolving queries efficiently with empathy and professionalism.

Responsibilities include documenting interactions, collaborating with internal teams, and adhering to SLAs, policies, and compliance standards. High School Diploma required; graduate preferred. Noida-based, on-site position.

Qualifications

• Minimum: High School Diploma or equivalent (Graduate preferred).
• Prior experience in customer service or related field is an advantage.

Responsibilities

• Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy.
• Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
• Maintain and improve CSAT scores by ensuring timely and effective resolution of issues.
• Document interactions and update systems accurately to ensure seamless follow-up.
• Collaborate with internal teams to resolve complex issues and enhance customer experience.
• Adhere to company policies, compliance standards, and service-level agreements (SLAs).

Skills

Customer service

CSAT

Multichannel support

Communication

Education

High School Diploma

Graduate preferred

Job description

• Job Role Back-End / Blended / Customer Service-Email + Chat + Voice
• Experience (In Years) 0-3
• Job Location Noida

Job Description

The Customer Service Advisor is responsible for delivering exceptional customer experiences across multiple channels. This role focuses on resolving queries efficiently, maintaining high Customer Satisfaction (C-SAT) scores, and ensuring every interaction reflects the company's commitment to quality service.

Responsibilities

• Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy.
• Provide exceptional service by actively listening, understanding needs, and offering accurate solutions.
• Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues.
• Document interactions and update systems accurately to ensure seamless follow-up.
• Collaborate with internal teams to resolve complex issues and enhance customer experience.
• Adhere to company policies, compliance standards, and service-level agreements (SLAs).

Qualifications

• Minimum: High School Diploma or equivalent (Graduate preferred).
• Prior experience in customer service or related field is an advantage.