Executive

Hetero; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Hetero in Hyderabad is seeking a meticulous sales and orders specialist to support end-to-end order-to-cash processes. You will manage order acknowledgments, invoicing, and customer communications while coordinating with PPIC, logistics, and finance.

The role requires SAP experience, strong attention to regulatory documentation such as COAs, and the ability to drive timely shipments and payments. On-site position in Hyderabad with cross-functional exposure.

Qualifications

• Experience in order processing and sales coordination.
• Familiarity with SAP for sales orders.
• Ability to coordinate with PPIC and logistics.
• Knowledge of regulatory documents like COAs.

Responsibilities

• Support business teams from order processing to receivables.
• Maintain orderbook and sales database.
• Prepare proforma invoices and collect advance payments.
• Receive purchase orders and acknowledge orders with lead times.
• Review POs and create sales orders in SAP.
• Obtain price approvals from leaders for sales orders.
• Coordinate with PPIC for dispatch schedules.
• Arrange pre-shipment COAs for invoicing.
• Coordinate with site and logistics for shipments and AWB.
• Collect payments and coordinate with Finance for discrepancies/credit notes.
• Provide customers with documents like COAs, GMP certificates, regulatory docs.
• Coordinate with QA/QC/RA/IPR/Manufacturing for queries.
• Initiation of CDA, GQP and service agreements as needed.
• Handle return shipments with logistics and finance and customers.
• Maintain sales data and generate monthly/weekly reports.

Skills

Order processing

Sales coordination

SAP

Purchase orders

Pricing approvals

Logistics liaison

Regulatory documents

QA/RA collaboration

Tools

SAP

Job description

• Supporting the business teams from order processing to receivables.
• Maintaining clear track of orderbook and sales database.
• Arranging proforma invoices to customers and ensuring them to place an order and enabling them to remit advance payments.
• Purchase order receipt and order acknowledgment to customers with the given lead times.
• Review of Purchase orders and place the Sale order in SAP as per customer requirements.
• Taking price approvals from team head / sales head for raising Sale orders in SAP.
• Coordinating with PPIC for dispatch schedules against lead times.
• Arranging pre-shipment CoAs with customer to for acceptance to Invoice the shipments.
• Coordinating with Site teams and Logistics team for shipment schedules / AWB documents to meet the committed shipment delivery schedules.
• Timely collection of Payments from customers and Co-ordinate with Finance about any discrepancies/Variance received, and any issuance of credit note to customers.
• Communicating with customers & providing various documents (i.e.) Typical COAs, Spec & MOA, GMP certificates and Regulatory documents like Technical Package etc.
• Coordinating with the site teams for customer samples / vendor qualification documents and providing to customers as per their requirements.
• Coordinate with various departments such as QA, QC, RA, R&D, IPR and Manufacturing/Production to address the techno & regulatory queries received from customers.
• Initiation of CDA, GQP and service agreements as per the requirement of customers.
• Return shipments shall be handled by Coordinating with logistics, commercial team, plant QA & QC, Finance team & with the customers.
• Maintaining sales data and generating customer specific monthly/weekly sales reports

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