Customer Service Executive

Würth India; Maharashtra; On-site; INR 300,000 - 520,000; Full time

Job summary

Würth India is seeking a Sales Orders Administrator to enter orders in SAP and confirm them promptly to customers. The role includes coordinating with sales and internal teams, managing complaints, and maintaining the customer database in SAP for timely deliveries.

You will proactively communicate order status to customers and the sales team via email and calls, participate in bi-weekly order reviews, and visit customers as needed to understand requirements and improve service.

Responsibilities

• Enter sales orders accurately and promptly in SAP, ensuring timely order confirmation to the customer.
• Manage orders and customer complaints, coordinate returns and other requests (e.g., quality documents) based on customer requirements.
• Review order management processes in SAP/ERP and align deliveries effectively to meet customer due dates, considering lead time requirements.
• Create and maintain customer database in SAP.
• Communicate order status and delivery updates to the sales team and customers proactively via email and conference calls as needed.
• Coordinate with internal teams to ensure timely execution of customer orders.
• Bi-weekly open order preparation and discussion with the sales team and customers to align delivery as per customer schedule.
• Communicate with Team Lead, Manager, or Head of Department when guidance or intervention is required.
• Customer visits to understand sales process and requirements from customers for better service support (once in a month/as per the requirement of the company).
• Proactive approach for scheduling team meetings with sales teams for timely execution of orders and handling customer complaints.

Job description

• Enter sales orders accurately and promptly in SAP, ensuring timely order confirmation to the customer.
• Manage orders and customer complaints,coordinate returns and other requests (e.g., quality documents) based on customer requirements.
• Review order management processes in SAP/ERP and align deliveries effectively to meet customer due dates, considering lead time requirements.
• Creating, Maintaining customer database in SAP.
• Communicate order status and delivery updates to the sales team and customers proactively via email and conference calls as needed.
• Co-ordination with internal teams to ensure timely execution of customer orders.
• Bi-weekly open order preparation and discussion with the sales team and customers to align delivary as per customer schedule.
• Communication with Team Lead, Manager, or Head of Department when guidance or intervention is required.
• Customer visits to understand sales process and requirement from customer for better service support (once in a month/as per the requirement of the company)
• Proactive approch for scheduling team meetings with sales teams for timely execustion of orders and handling customer complaints.