Executive

ExlService Holdings, Inc.; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

ExlService Holdings, Inc. in Gurugram district seeks a travel operations specialist to manage bookings using GDS (Amadeus, Sabre, Galileo). You will process refunds and fares according to airline rules and company policy, while engaging customers via email for timely resolutions.

You will apply knowledge of fare rules and ticketing procedures to support requests, maintain accuracy and productivity, and contribute to process improvements in a dynamic work environment.

Qualifications

• Experience handling travel bookings using a Global Distribution System (GDS).
• Strong attention to accuracy and productivity to meet SLAs.
• Ability to adapt to new processes in a dynamic work environment.

Responsibilities

• Handle travel bookings and related services using major GDS systems.
• Process refunds, fares, and pricing accurately per policies and airline guidelines.
• Apply understanding of fare rules, routing types, and ticketing procedures.
• Engage with customers via email for query resolution with timely communication.
• Build positive relationships with customers while delivering exceptional service.
• Maintain high accuracy and productivity standards and adhere to SLAs.
• Participate in process improvement initiatives to enhance operational efficiency.
• Adapt to changing processes and learn in a dynamic work environment.

Skills

GDS

Tools

Amadeus

Sabre

Galileo

Job description

• Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo).
• Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines.
• Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests.
• Engage with customers through email for query resolution, ensuring timely and professional communication.
• Build and maintain positive working relationships with customers while delivering exceptional service.
• Maintain high accuracy and productivity standards, ensuring error‑free work and adherence to SLAs.
• Participate in process improvement initiatives to enhance operational efficiency.
• Adapt to new processes and changes within a dynamic work environment with a willingness to learn.