Travel Process - Customer Support Executive

Axis Consultants New Delhi; Gurugram District; Presencial; INR 250 000 - 450 000; Tempo integral

Resumo da oferta

Axis Consultants New Delhi is seeking a Customer Support Associate in Gurugram to assist customers with flight, hotel, and travel queries. The role involves handling bookings, cancellations, rescheduling, and refunds, and coordinating with internal teams to ensure seamless service.

A focus on maintaining high customer satisfaction is essential. This position requires basic computer skills and a customer-focused, problem-solving mindset.

Qualificações

• Basic computer knowledge.
• Customer-focused attitude and problem-solving abilities.
• Knowledge of travel bookings or GDS tools is an advantage.
• Comfortable working in rotational shifts, if required.

Responsabilidades

• Assist customers with flight, hotel, and travel-related queries.
• Provide support for bookings, cancellations, rescheduling, refunds.
• Coordinate with relevant teams to ensure smooth customer service.
• Maintain service quality and customer satisfaction.

Conhecimentos

Customer-facing service

Problem-solving

Rotational shifts

Ferramentas

GDS tools

Descrição da oferta de emprego

• Assist customers with flight, hotel, and travel-related queries.
• Provide support for bookings, cancellations,rescheduling,refunds.
• Coordinate with relevant teams to ensure smooth customer service.
• Maintain service quality and customer satisfaction.

Required Candidate profile

• Basic computer knowledge.
• Customer-focused attitude and problem-solving abilities.
• Knowledge of travel bookings or GDS tools is an advantage.
• Comfortable working in rotational shifts, if required.