Senior Manager

TBO.COM; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading travel services provider seeks an Operations Manager to lead a team in handling airline bookings and ticketing. The role involves managing daily operations, ensuring usage of Amadeus and Galileo systems, monitoring performance, and driving continuous improvement initiatives. Candidates should have 10–15 years of experience in travel operations, particularly in manual ticketing and managing teams. This position offers opportunities for mentoring and impactful decision-making.

Qualifications

• 10–15 years of experience in travel operations.
• Strong hands-on experience in manual ticketing using GDS systems.
• Proven expertise in international and domestic ticketing.

Responsibilities

• Lead and manage the operations team handling airline bookings.
• Monitor team performance and service quality to meet KPIs.
• Train, mentor, and coach team members on GDS usage.
• Develop and implement operational processes to improve efficiency and accuracy.
• Collaborate with internal stakeholders such as sales, finance, and customer experience teams.
• Train, mentor, and coach team members on GDS usage and operational excellence.
• Ensure compliance with airline policies, industry standards, and company guidelines.
• Drive continuous improvement initiatives and automation in operations.

Skills

GDS systems usage

Team management

Operational excellence

Performance monitoring

International and domestic ticketing

Process improvement

Stakeholder collaboration

Performance coaching

Tools

Amadeus

Galileo

Job description

• Lead and manage the operations team handling airline bookings, ticketing, reissuance, refunds, and itinerary management.
• Ensure strong command and daily operational usage of Amadeus and Galileo GDS systems.
• Monitor team performance, productivity, and service quality to meet business SLAs and KPIs.
• Handle escalations related to reservations, ticketing, fare rules, and complex itineraries.
• Develop and implement operational processes to improve efficiency and accuracy.
• Collaborate with internal stakeholders such as sales, finance, and customer experience teams.
• Train, mentor, and coach team members on GDS usage and operational excellence.
• Ensure compliance with airline policies, industry standards, and company guidelines.
• Drive continuous improvement initiatives and automation in operations.
• Manage and lead a team of 8–10 operations executives / team leads.
• Conduct performance reviews, goal setting, and development planning.
• Prepare MIS reports and operational insights for leadership

Desired Experience:

• 10–15 years of experience in travel operations with strong hands‑on experience in manual ticketing using GDS systems – Amadeus and Galileo.
• Proven expertise in international and domestic ticketing, fare construction, reissuance, refunds, and complex itinerary handling.
• Prior experience in team handling and managing operations teams within the travel domain.
• Experience in handling high‑volume booking environments and operational escalations.