Executive

Brigade Group; Devanahalli; On-site; INR 167,000 - 279,000; Full time

Job summary

Signature Club Resort in Bengaluru (near Devanahalli) is seeking a Front Office Executive who delivers courteous guest service, manages check-in/check-out, and supports daily front office operations. You will greet guests, handle requests, and coordinate with housekeeping and F&B to ensure smooth service.

The role emphasizes accurate billing, nightly shift support, and strict adherence to SOPs and security protocols, with strong communication and problem-solving abilities required.

Qualifications

• Excellent communication and interpersonal skills.
• Knowledge of hotel front office operations and SOPs.
• Basic computer knowledge and familiarity with hotel PMS.
• Professional grooming and a customer-focused attitude.

Responsibilities

• Welcome guests and manage check-in/check-out procedures.
• Coordinate room allocation, reservations, and guest records.
• Handle guest queries, requests, and feedback promptly.
• Support night audit activities and daily revenue reconciliation.
• Ensure compliance with safety procedures and proper handover of shifts.

Skills

Communication skills

Interpersonal skills

Guest handling

PMS familiarity

Basic computer knowledge

Tools

Hotel PMS

Job description

Job Summary

We are looking for a customer-focused and service-oriented Front Office Executive to join the Front Office team at Signature Club Resort. The role involves managing guest interactions, ensuring smooth check-in and check-out, handling guest requests, and supporting daily front office operations.

Key Responsibilities

Guest Services & Reception

Welcome and greet guests with a warm and professional approach.

Manage guest check-in and check-out procedures.

Handle guest queries, requests, and feedback promptly.

Front Office Operations

Manage room allocation, reservations, and guest records.

Coordinate with Housekeeping, F&B, and other departments.

Ensure accurate billing and payment-related procedures.

Night Shift & Audit Support

Handle night shift front office operations as assigned.

Support night audit activities and daily revenue reconciliation.

Ensure proper handover of shift-related information.

Guest Satisfaction & Compliance

Maintain high standards of guest service and hospitality.

Follow hotel SOPs, safety procedures, and security protocols.

Maintain accurate records and ensure effective communication.

Excellent communication and interpersonal skills.

Guest handling and problem-solving abilities.

Knowledge of hotel front office operations.

Basic computer knowledge and familiarity with hotel PMS.

Professional grooming and a customer-focused attitude.

Ability to work in rotational shifts, including night shifts.

Job Snapshot

Updated Date

28-09-2026

Job ID

Job_1884

Department

Signature

Location