Front Office Executive

SmartRecruiters, Inc.; Lucknow; On-site; INR 250,000 - 350,000; Full time

Job summary

Accor in Lucknow is seeking a Front Office Receptionist to greet guests, handle queries and bookings, and ensure a smooth check-in/check-out experience. You will maintain high service standards and support the front desk team to deliver outstanding hospitality.

The role requires a Diploma/Degree in Hotel Management and 2-3 years of hotel experience. You will liaise with other departments to resolve guest needs and contribute to a positive guest experience at all times.

Qualifications

• Diploma / Degree in Hotel Management or any equivalent qualifications.
• Total 2-3 years of experience in Hotel.

Responsibilities

• Greet guests and handle queries and complaints in a courteous manner.
• Manage front desk operations, bookings, and check-in/check-out processes.
• Maintain high service standards and assist the team to ensure guest satisfaction.
• Coordinate with housekeeping and other departments to resolve issues.
• Keep front desk records, logs, and shift reports up to date.

Education

Diploma / Degree in Hotel Management

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

• Total 2-3 Years of experience in Hotel.