EV 2 Wheeler Technician-Gujarat

2COMS Consulting Pvt. Ltd.; Ahmedabad District; On-site; INR 212,000 - 257,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Ahmedabad is seeking an Automobile Technician with a minimum of 6 months in the auto service sector. The role focuses on welcoming customers, confirming service requests, diagnosing scooters, and performing repairs with adherence to safety and workflow standards.

The technician will update reports in Getafix, Zendesk, and CRM/WMS systems, ensuring accurate SAP-like inventory and repair tracking. Salary is ₹19,000–₹23,000 CTC per month with PF, ESIC and incentives.

Qualifications

• Only male candidate.
• Min experience: 6 months in automobile service.

Responsibilities

• Receive customers with politeness and professionalism.
• Verify service requests and capture VOC in the system.
• Communicate repair updates to customers, telephonically and face-to-face.
• Analyze and diagnose scooter to identify repairs.
• Update the diagnosis report in Getafix and perform repairs.
• Track customer complaints in Zendesk and update live.
• Operate Getafix Workshop Management System with 100% adherence.
• Update status and ETA in CRM and WMS.
• Check scooter health in Telematics Command Centre for deep diagnosis.

Skills

Customer courtesy

Communication

Diagnosis

Repair knowledge

Tools

Getafix

Zendesk

CRM

WMS

Job description

Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities

• Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
• Verify the service requests made bycustomers & Capture VOC of the customer and update in the system
• Conversational skill for telephonic as wellas face to face discussion
• Customer communications about repairupdates
• Analyse and Diagnose the Scooter toidentify number and type of repairs applicable
• Update the diagnosis report in the WMS(Getafix)
• Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed
• Track the Customer complaint in Zendesk andupdate the system on live basis
• Operate Workshop Management System(Getafix) and ensure 100 % adherence
• Update operational Status and ETA on timelybasis in both CRM and WMS systems
• Check for scooter health in TelematicsCommand centre for deep diagnosis

4. Technical Repairs

• Service Champion should be fully equippedwith knowledge on OLA Scooter
• Could able to repair/replace all the partsof the scooter
• Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV

5. Process and Operational

• Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters.
• Invoicing and Payment Collections
• Ensure bays are free from any foreignmaterials and fit for serviceability

6. Parts Operation

• Auditing the inventory and ensure systemand physical inventory is same
• Perform GRN and maintain Inventory atExperience Centre
• Ensuring Warranty part reverse logistics tothe Mother workshop

7. Safety and Compliance

• Wear Uniform and Protective Gear whilerepairing scooter
• Use Protective Gear and proper handling ofTool Kits while repairing scooter
• Ensure fire fighting equipments are inplace to ensure fire handling

Requirements

• Only male candidate.
• Min experience: min 6 months experience in an automobile industry in service sector.

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive