EUS Engineer / Technical Support / Desktop Support | ACL Digital | Pune, India

Tech Junction Ltd; Pune District; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading IT support company in Pune is seeking an experienced EUS Engineer to provide high-quality technical support for desktops and applications. This role involves troubleshooting Windows OS and O365 issues, managing Active Directory permissions, and delivering effective end-user support. The ideal candidate has over 2 years of experience in desktop support and possesses strong problem-solving skills. This position is onsite and requires a proactive work approach.

Qualifications

• Minimum 2+ years of experience in EUS / Desktop Support / Technical Support.
• Strong knowledge of Windows OS environments.
• Hands-on experience with Active Directory administration.

Responsibilities

• Provide end-user support for desktops, laptops, and IT peripherals.
• Troubleshoot Windows OS, O365, and application-related issues.
• Manage user accounts, permissions, and policies via Active Directory.

Skills

End-user support for desktops and laptops

Windows OS troubleshooting

Active Directory administration

O365 configuration and troubleshooting

Incident management using ITSM tools

Tools

Active Directory

O365

Ticketing tools

Job description

🗂️🔎 EUS Engineer / Technical Support / Desktop Support | ACL Digital | Pune, India
🏢 Recruiting Company: ACL Digital
🌍 Job Location: Pune (Work From Office)
💼 Job Type: Full‑Time, Onsite
📧 Application Method: [e-mail]
📌 Additional Info: Immediate joiners or candidates serving notice period preferred

Position Summary

ACL Digital is seeking an experienced EUS Engineer to provide high‑quality technical support across Windows, O365, and endpoint environments. The role is essential in ensuring smooth IT operations, timely issue resolution, and dependable end‑user support within a fast‑paced workplace.

Detailed Job Description

As an EUS Engineer, you will deliver hands‑on desktop and technical support for users, including troubleshooting hardware, software, and access‑related issues. You will work with tools such as Active Directory, O365 administration, and ticketing platforms to ensure efficient incident management and system availability. The role requires strong communication skills, the ability to work onsite, and a proactive approach to technical problem‑solving. You will be part of a collaborative IT support team committed to high service standards and operational continuity.

Key Responsibilities

• Provide end‑user support for desktops, laptops, and IT peripherals
• Troubleshoot Windows OS, O365, and application‑related issues
• Manage user accounts, permissions, and policies via Active Directory
• Handle software installation, configuration, and system upgrades
• Log, track, and resolve incidents using ticketing tools
• Support hardware break‑fix, replacement, and maintenance activities
• Ensure timely escalation and follow‑up on unresolved issues
• Maintain documentation of technical procedures and resolutions

Required Qualifications & Skills

• Minimum 2+ years of experience in EUS / Desktop Support / Technical Support
• Strong knowledge of Windows OS environments
• Hands‑on experience with Active Directory administration
• Proficiency in O365 configuration and troubleshooting
• Experience using ITSM/ticketing tools
• Ability to work onsite in Pune (WFO)
• Strong communication and problem‑solving abilities

Nice‑to‑Have Skills

• Experience with Outlook troubleshooting and PST management
• Knowledge of basic networking concepts
• Exposure to antivirus and security tools
• Familiarity with remote support tools
• Understanding of system imaging and deployment tools

Recruitment Pro Tip

Clearly highlight your hands‑on experience with Windows support, AD management, and O365 troubleshooting in your resume—these are the top skills hiring managers prioritize to shortlist candidates quickly.