EUC Support Engineer

preferable.ai

Chennai District

On-site

INR 350,000 - 540,000

Full time

14 days+

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Job summary

EIL Global is seeking an Onsite AV & Infrastructure Support Technician to backfill client sites with two delivery models: resident and dispatch. Responsibilities include AV system support, lifecycle planning, PMs, and event coordination across global offices.

The role requires 3+ years in onsite AV/infrastructure support, strong English communication, and the ability to work with OEM hardware and PowerApps-driven tools. Onsite work in Chennai region is expected.

Qualifications

3+ years of onsite AV/infrastructure support experience.
Experience with AV systems and OEM troubleshooting.
Strong English communication and customer-facing professionalism.

Responsibilities

Provide onsite AV support for conference rooms and meeting spaces.
Respond to dispatch requests and resolve incidents as first-level onsite support.
Perform preventative maintenance and lifecycle planning for AV and network assets.
Assist with event setup/teardown and user training on room tech.
Maintain inventory and asset records; coordinate with vendors and clients.

Skills

AV systems

Networking basics

End-user devices

Communication skills

Tools

Crestron

Extron

Biamp/Tesira

Dante

PowerApps

Job description

Chennai, Tamil Nadu, India, India | Posted on 08/11/2026

About EIL GlobalWe are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data center technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients.

Role Title: Onsite AV & Infrastructure Support Technician (Resident & Dispatch Models)

Service Type: Global Onsite & Dispatch Support/ On call basis

Supplier Type: Managed Services / Field Support Provider

Exp: 3+yrs

1. Role Overview

The Supplier shall provide qualified Onsite Audio Visual (AV), End-User Computing, and Infrastructure Support Technicians to support Client office locations worldwide. Services are delivered through two onsite delivery models:

Resident Backfill Technicians: Dedicated to a specific Client site on a daily basis.
Dispatch Technicians: Deployed to Client sites on demand based on ticketed requests.

Both models extend first-level onsite support for activities that cannot be resolved remotely by the Global Helpdesk or AV Link Service Desk.

2. Tools & Equipment Requirements

Required Toolkit

Rechargeable screwdriver set
Cable cutters
Patch cords
USB to RJ45 console cable

Required Devices

Mobile data card or smartphone
iOS version 14 or higher
Android version 14 or higher
(Versions applicable as of December 2025; updates will be communicated by Client)

Additional Requirements

Client-issued badge and account
Client-imaged laptop
Access to Client-provided tools and PowerApps

3. Service Scope & Responsibilities

3.1 Core AV & Meeting Room Support

Provide onsite assistance for conference room issues that cannot be resolved remotely.

Support AV equipment and video conferencing systems across:

Conference rooms (all sizes)
Multi-Purpose Rooms (MPRs)
Board rooms and customer-facing rooms

Ensure proper setup, functionality, and maintenance of AV systems.

Perform break/fix support, including replacement of faulty or end-of-life equipment.

Decommission and dispose of equipment according to Client recycling processes.

Facilitate OEM warranty repairs and manage RMAs with manufacturers.

Maintain and update accurate room inventory records in MRCDP.

3.2 Incident Management & Dispatch Support

Respond to ticketed dispatch requests via Client's existing intake and coordination tools.

Classify, register, and resolve incidents as first-level onsite support.

Meet a 3-hour resolution SLA (after technician arrival) for in-scope rooms where parts are available.

Escalate unresolved issues to higher-tier support, AV integrators, or OEMs.

3.3 Preventative Maintenance & Lifecycle Management

Perform scheduled preventative maintenance (PM) to proactively prevent failures.

Conduct room health checks for critical and customer-facing rooms.

Assemble annual lifecycle refresh and migration recommendations.

Support AVLCR (Audio Video Life Cycle Refresh) projects and handovers.

Support firmware updates, patches, and device configuration (onsite and remote).

3.4 Event & Meeting Support (On-Demand)

Provide trained AV technicians for Non-Standard AV Events.

Responsibilities include:

Pre-event planning and dry runs
Onsite setup and teardown
Assisting users with device connections
Audio, video, and microphone testing
Post-event shutdown and equipment management
Deliver AV training for new room deployments using Client-provided content

3.5 Infrastructure & Network Smart Hands Support

Provide onsite smart hands support under remote supervision, including:

Network device resets and replacements
Port verification and swaps
Patch cabling (fiber and copper)
Rack and stack activities
Power maintenance support (pre/post activities)
Troubleshoot network connectivity issues and elevate to Client Tier 2 when required.
Verify printer network connectivity and perform Tier 1 troubleshooting where applicable.

3.6 Global Site Infrastructure Project Support

Support infrastructure projects such as office relocations, renovations, and expansions.

Activities include:

Rack & stack of network equipment
Cable routing, labeling, and organization per Client standards
Cable room audits and health checks
End-of-Life (EOL) asset removal and disposal
Third-party vendor escort and monitoring
Acceptance testing and validation
Inventory audits and repository updates

4. Inventory & Asset Management

Maintain secure local storage for AV supplies, consumables, and replacement stock.
Manage AV loaner devices and track inventory using Client-provided PowerApps.
Maintain stock levels and report regularly to Client.
Support centralized inventory control for AV, Network, Telecom, and Infrastructure equipment.

5. Skill & Experience Requirements

Experience Levels

Resident Technicians: Minimum 4+ years of relevant experience
Dispatch Technicians: Minimum 2+ years of relevant experience
AV Event Support Technicians: Minimum 3+ years of AV experience or equivalent certification

Technical Skills

AV systems and major OEM platforms (Crestron, Extron, Biamp/Tesira, Dante)
OEM troubleshooting and RMAs (Shure, Sennheiser, Logitech, Poly, Cisco, Dell, HP, Lenovo, Apple - subject to change)
Basic networking (switches, routers, access points, cabling)
End-user device troubleshooting (Windows and non-Windows)
Ability to work at height using ladders or lifts when required

Soft Skills