Desktop EUC L1

Iron Systems, Inc; Gandhinagar; On-site; INR 420,000 - 600,000; Full time

Job summary

Iron Systems, Inc. is seeking engineers to support client environments and help customers find solutions to their technical issues.

The role provides onsite and desk-side support to End Users and Special Devices, troubleshooting PC-related problems, and ensuring timely completion of Service Events within SLA. The team will build and troubleshoot image deployments on customer PCs and laptops, keep service events up to date daily, and assist with meeting room setups, video conferences, printers,

Qualifications

• Must have experience of using a call logging system.
• Proficiency with Windows 7/10 and Office applications.
• Experience with MACs is beneficial.
• Knowledge of Android and iPhone mobile devices.
• Experience with PC/laptop hardware, assembly and repair.
• Familiarity with Microsoft Patch Management.
• Ability to replace defective parts as directed.

Responsibilities

• Provide onsite and desk-side support to End Users and Special Devices.
• Troubleshoot PC related problems as directed by client/SPOC.
• Close Service Events and requests within SLA in a pressurized environment.
• Build, configure and troubleshoot image on customer PC and laptop hardware and software.
• Ensure Service Events are updated daily.
• Support meeting rooms and video conferencing setups.
• Support printers, scanners, and other peripherals.
• Support mobile devices (iPads, iPhones, Android).
• Perform end-user data backup and restoration as needed during Service Events.

Skills

Call logging system experience

Windows 7/10 & Office

MACs knowledge

Mobile devices (Android/iOS)

PC/laptop hardware troubleshooting

Microsoft Patch Management

Replace defective parts

Job description

Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install \"Gold\"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install \"Gold\"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts, as identified by client.

Language Skills

• To Customer – Fluency in local language as per the geographical and cultural requirement
• English speaking to good standard