EUC Engineer (IMAC Implementation)

TECEZE; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

A technology firm in Bengaluru is seeking an EUC Engineer to manage IMAC activities for end-user devices. The ideal candidate has at least 1 year of experience in hardware and software support, excels in communication and customer service, and possesses relevant qualifications. This on-site role involves executing installations and upgrades while ensuring compliance with IT standards.

Qualifications

• 1 Year experience in EUC or similar roles.
• Strong troubleshooting skills for hardware and OS issues.
• Ability to work on-site and handle multiple tasks.

Responsibilities

• Execute IMAC activities for end-user computing devices.
• Perform installations and upgrades per IT policies.
• Ensure data backup and recovery during system changes.

Skills

EUC knowledge

Hardware/software installation

Customer service skills

Basic networking knowledge

Remote support tools experience

Education

Bachelor’s Degree or Diploma in Computer Science, IT

Tools

ServiceNow

SCCM

Intune

Job description

Direct message the job poster from TECEZE.

Work Type: On-site

Experience Level: 1 Year

Immediate Joiner

Overview

The EUC Engineer will execute and support IMAC (Install, Move, Add, Change) activities across end-user devices, ensuring smooth deployment, relocation, and configuration of IT assets, while adhering to IT standards and SLAs.

Responsibilities

• Execute IMAC activities for desktops, laptops, printers, peripherals, and other end-user computing devices.
• Perform hardware/software installations, upgrades, and configurations per IT policies.
• Manage asset tagging, inventory updates, and documentation.
• Support device rollouts, refresh projects, and user relocations.
• Ensure data backup, migration, and recovery during system moves.
• Troubleshoot hardware and OS-level issues; escalate complex problems.
• Coordinate with Service Desk, Network, and Infrastructure teams.
• Maintain SLA compliance for IMAC requests and ITSM closure.
• Support user onboarding/offboarding from a device perspective.
• Prepare and maintain SOPs, checklists, and technical documentation.
• Strong EUC knowledge: Windows OS, Microsoft 365, Active Directory, SCCM/Intune.
• Hardware setup, reimaging, and device provisioning experience.
• Familiarity with ticketing systems (ServiceNow, Remedy, BMC Helix).
• Basic networking knowledge (LAN/Wi-Fi, IP, DNS, DHCP troubleshooting).
• Hands-on experience with remote support tools (RDP, TeamViewer, AnyDesk).
• Excellent documentation, reporting, communication, and customer service skills.

Preferred Qualifications

• Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator Associate.
• Experience with large-scale enterprise IMAC deployments.
• Knowledge of asset management and lifecycle tracking tools.
• Exposure to endpoint security tools (BitLocker, antivirus solutions).

Education

Bachelor’s Degree or Diploma in Computer Science, IT, or related field.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Technology
• Information and Media
• Financial Services
• Telecommunications