EUC Architect

Wipro Ltd.; Hyderabad, Pune District, Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Wipro seeks an EUC Lead to own end-to-end EUC service delivery for Close Brothers, ensuring secure, compliant, and resilient operations in line with regulatory obligations and service contracts.

The role leads desktop and laptop support, packaging, patching, and asset management, while driving CSI, automation, and best-practice governance across offshore teams and vendors.

Qualifications

• Experience delivering End-User Computing (EUC) services with governance accountability.
• Knowledge of GDPR, data protection, and endpoint security standards.
• Strong stakeholder management and communication across IT, risk, and business teams.

Responsibilities

• Own EUC service delivery for Close Brothers, including desktop & laptop support, packaging, patch and asset mgmt.
• Lead incident, major incident and problem management with clear communication and RCA.
• Govern EUC processes, service documentation, audits, and governance meetings.

Skills

EUC delivery

Governance

Stakeholder mgmt

Tools

Intune

App packaging

Nexthink

Microsoft 365

Job description

JD- EUC Lead

The EUC Lead is accountable for the endtoend delivery, governance, and continual improvement of EUC services.
The role ensures EUC services are delivered in a secure, compliant, resilient, and customerfocused manner, fully aligned with bank regulatory obligations, risk appetite, and service contracts.

Responsibilities-

1. Service Ownership & Accountability

• Own overall EUC service delivery for Close Brothers, including Desktop & Laptop Support, EUC Engineering, Application Packaging, Patch & Asset Management.
• Act as the single point of accountability for EUC services toward Close Brothers IT, Risk, Security, and Business stakeholders.
• Ensure EUC services operate strictly within agreed scope of service, contract, and CR approvals.
• Govern EUC operating model, support processes, and service documentation in line with CBL IT policies and standards.

2. Regulatory, Risk & Compliance Management

• Own EUC compliance against audit, risk, security, and data protection requirements (including GDPR and endpoint security standards).
• Proactively identify and mitigate EUC operational and technology risks, escalating material risks through the agreed CBL governance forums.
• Support internal and external audits, ensuring timely closure of audit findings and evidencebased responses.

3. Incident, Major Incident & Problem Management

• Ensure EUC incidents and service requests meet SLA and KPI commitments agreed with Clients.
• Lead or support Major Incident Management for EUCrelated outages, including:
• War room leadership
• Clear stakeholder communications
• Business impact awareness
• Postincident RCA and corrective actions
• Drive problem management to reduce repeat incidents and improve service stability.
• Ensure knowledge articles and KEDB are maintained to support shiftleft and faster resolution.

4. Stakeholder & Governance Management

• Act as the primary EUC interface for Client IT leadership, Service Management, Security, Risk, and Business teams.
• Lead EUC governance meetings, service reviews, and escalation calls.
• Provide clear, factual, and transparent reporting on service performance, risks, audit status, and improvement actions.
• Build strong, trusted relationships with Close Brothers stakeholders, ensuring expectations are clearly managed.

5. Change, Transition & Service Assurance

• Govern EUC changes in line with CBL Change & Release Management processes.
• Lead EUC service transitions, onboarding of new services, and scope changes following approved CRs.
• Ensure proper impact assessment, KT, readiness checks, and documentation before any service golive.
• Provide riskbased recommendations to Close Brothers for EUC service changes and enhancements.

6. People, Vendor & Location Management

• Lead and manage offshore EUC teams, ensuring:
• Adequate skill coverage
• Shift alignment (including 127 where applicable)
• Compliance with CBL workplace and security policies
• Manage thirdparty EUC vendors and subcontractors, ensuring delivery aligns with CBL security, compliance, and service standards.
• Ensure office presence, access, and location compliance for EUC teams supporting Close Brothers.

7. Financial & Commercial Governance

• Manage EUC service delivery within approved budgets and commercials.
• Support CR assessments, cost impact analysis, and service optimisation initiatives.
• Ensure accurate demand forecasting and resource planning aligned to Close Brothers business needs.

8. Continuous Improvement & EndUser Experience

• Drive Continual Service Improvement (CSI) initiatives across EUC services.
• Identify opportunities for automation, selfservice, tooling optimisation, and reduction in manual effort.
• Use service data, trends, and customer feedback to improve enduser experience and productivity.
• Align EUC improvements with Close Brothers Digital Workplace strategy.

9. Reporting & Performance Management

• Own EUC KPIs including:
• SLA & KPI compliance
• CSAT
• Incident & problem trends
• Patch & security compliance
• Audit & risk metrics
• Ensure reporting is accurate, auditable, and aligned to Client governance expectations.
• Highlight risks early and track mitigation actions to closure.

EUC Lead Required Tools Knowledge

1. EUC Lead – Required Tools Knowledge
2. Endpoint & Device Management Tools- Intune
3. Application Packaging & Software Distribution- Wins/IOS/Mac
4. Monitoring, Experience & Telemetry Tools- Nexthink
5. Collaboration & EndUser Productivity Tools- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Role & responsibilities

Preferred candidate profile