TECHNO FUNCTIONAL CONSULTANT L1(CONTRACT)

Wipro Ltd.; Pune District; Presencial; INR 1.800.000 - 2.800.000; Jornada completa

Descripción de la vacante

Wipro invites applications for an EUC Lead to lead end-user computing services across multi-site environments. You will own service delivery, governance, and incident management for enterprise clients, ensuring security and regulatory compliance while driving efficiency.

Ideal candidates bring 5–8 years in EUC leadership, strong collaboration skills, and experience managing offshore teams in a dynamic, modern digital workplace.

Formación

• EUC Lead role with 5–8 years of experience.
• Strong knowledge of EUC service delivery and governance.
• Experience managing offshore teams and multi-site support.

Responsabilidades

• Own EUC service delivery for clients, including desktop and laptop support.
• Lead EUC governance meetings and provide clear performance reporting.
• Manage incidents, problem management, and change with defined SLAs.
• Ensure compliance with GDPR, security standards, and audit readiness.
• Drive CSI initiatives and automation to improve end-user experience.

Conocimientos

EUC Lead

Herramientas

Intune

Endpoint & Device Mgmt Tools

Application Packaging & SW Distrib

Nexthink

Microsoft 365

Descripción del empleo

About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of this role is to bridge client's functional and technical requirements at the module level by assisting in outlining technical specifications, performing basic configuration, and troubleshooting initial system issues.

Areas of Responsibility

• Requirement Gathering-Understand the functional requirements and assist in translating these into technical specifications.
• Configuration and Customisation-Assist in performing coding, configuration, and minor customisations as per defined design and development standards.
• Technology Harmonisation-Support integration testing by validating interface behaviour and identifying basic issues.
• Troubleshooting and optimisation-Support troubleshooting activities and help resolve basic technical issues related to performance or configuration of a specific module.
• Documentation-Assist in preparing user documentation, configuration notes, and testing artefacts for a specific module.

Location

Pune & Coimbatore preferred, but can be PAN INDIA

Mandatory skills

• EUC Lead

Required Tools Knowledge

• EUC Lead– Required Tools Knowledge
• Endpoint & Device Management Tools- Intune
• Application Packaging & Software Distribution- Wins/IOS/Mac
• Monitoring, Experience & Telemetry Tools- Nexthink
• Collaboration & End‑User Productivity Tools- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

Rates

Rates including mark up - 250K/MExp - 8+ years

JD- EUC Lead

Responsibilities

1. Service Ownership & AccountabilityOwn overall EUC service delivery for Close Brothers, including Desktop & Laptop Support, EUC Engineering, Application Packaging, Patch & Asset Management. Act as the single point of accountability for EUC services toward Close Brothers IT, Risk, Security, and Business stakeholders. Ensure EUC services operate strictly within agreed scope of service, contract, and CR approvals. Govern EUC operating model, support processes, and service documentation in line with CBL IT policies and standards.
2. Regulatory, Risk & Compliance ManagementOwn EUC compliance against audit, risk, security, and data protection requirements (including GDPR and endpoint security standards). Proactively identify and mitigate EUC operational and technology risks, escalating material risks through the agreed CBL governance forums. Support internal and external audits, ensuring timely closure of audit findings and evidence‑based responses.
3. Incident, Major Incident & Problem ManagementEnsure EUC incidents and service requests meet SLA and KPI commitments agreed with Clients. Lead or support Major Incident Management for EUC‑related outages, including: War room leadership Clear stakeholder communications Business impact awareness Post‑incident RCA and corrective actions Drive problem management to reduce repeat incidents and improve service stability. Ensure knowledge articles and KEDB are maintained to support shift‑left and faster resolution.
4. Stakeholder & Governance ManagementAct as the primary EUC interface for Client IT leadership, Service Management, Security, Risk, and Business teams. Lead EUC governance meetings, service reviews, and escalation calls. Provide clear, factual, and transparent reporting on service performance, risks, audit status, and improvement actions. Build strong, trusted relationships with Close Brothers stakeholders, ensuring expectations are clearly managed.
5. Change, Transition & Service AssuranceGovern EUC changes in line with CBL Change & Release Management processes. Lead EUC service transitions, onboarding of new services, and scope changes following approved CRs. Ensure proper impact assessment, KT, readiness checks, and documentation before any service go‑live. Provide risk‑based recommendations to Close Brothers for EUC service changes and enhancements.
6. People, Vendor & Location ManagementLead and manage offshore EUC teams, ensuring Adequate skill coverage Shift alignment (including 12×7 where applicable) Compliance with CBL workplace and security policies Manage third‑party EUC vendors and subcontractors, ensuring delivery aligns with CBL security, compliance, and service standards. Ensure office presence, access, and location compliance for EUC teams supporting Close Brothers.
7. Financial & Commercial GovernanceManage EUC service delivery within approved budgets and commercials. Support CR assessments, cost impact analysis, and service optimisation initiatives. Ensure accurate demand forecasting and resource planning aligned to Close Brothers business needs.
8. Continuous Improvement & End‑User ExperienceDrive Continual Service Improvement (CSI) initiatives across EUC services. Identify opportunities for automation, self‑service, tooling optimisation, and reduction in manual effort. Use service data, trends, and customer feedback to improve end‑user experience and productivity. Align EUC improvements with Close Brothers Digital Workplace strategy.
9. Reporting & Performance ManagementOwn EUC KPIs including: SLA & KPI compliance CSAT Incident & problem trends Patch & security compliance Audit & risk metrics Ensure reporting is accurate, auditable, and aligned to Client governance expectations. Highlight risks early and track mitigation actions to closure.

Mandatory Skills

• EUC Consulting
• Experience: 5-8 Years

Job Information

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.