3846290-Assistant Manager

EXL Talent Acquisition Team; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

EXL Talent Acquisition Team seeks an EUC Engineer to deliver high-quality IT support to over 500 users across multiple regions. You will design, deploy, and maintain end-user computing environments using Microsoft 365, Intune, Conditional Access, and PurView.

This Microsoft-centric role requires a proactive approach, strong problem solving, and collaboration. You will manage BAU, MDM, WDS, and automation of service desk processes while reporting to the Head of Infrastructure.

Qualifications

• Minimum 5 years in infrastructure/cloud engineering within a Microsoft environment.
• ITIL certification is preferred.
• Strong analytical and problem-solving abilities.
• Excellent customer-facing skills with ability to build relationships.

Responsibilities

• Operational Support (BAU): Deliver 3rd line support for end-user compute systems and services.
• Manage and enhance the MDM solution (Microsoft Intune) and maintain endpoint compliance.
• Maintain and update the WDS server and associated build processes.
• Support the automation of service desk processes.
• Documentation & Reporting: Ensure effective documentation of tools, processes, and reports.
• Continuous Improvement: Identify and implement opportunities to improve IT systems and provide regular updates to leadership.
• Collaboration & Strategy: Foster a culture of continuous improvement and best practices.

Skills

MS 365 & Intune

Azure EntraID

Windows 10/11 & Office 365

SCCM/WDS

Python

PowerShell

Customer-facing skills

ITIL

Tools

Intune

Azure AD EntraID

PurView

SharePoint

Exchange Online

Job description

The EUC (End User Computing) Engineer

The EUC (End User Computing) Engineer is a pivotal member of the TFP technology team, responsible for delivering high-quality IT support to over 500 users across the UK, Ireland, India, Abu Dhabi, and Bermuda. This role involves designing, deploying, and maintaining end-user computing environments (Microsoft 365, Intune, Conditional Access, PurView), as well as contributing to the successful delivery of strategic IT projects. The ideal candidate will exhibit a proactive and collaborative approach, ensuring exceptional service and delivery standards. You will work within a Microsoft-centric technology stack, driving innovation, efficiency, and reliability in end-user computing services.

Main Responsibilities

• Operational Support (BAU): Deliver 3rd line support for end-user compute systems and services.
• Manage and enhance the MDM solution (Microsoft Intune) and maintain endpoint compliance.
• Maintain and update the WDS server and associated build processes.
• Support the automation of service desk processes.
• Documentation & Reporting: Ensure effective documentation of tools, processes, and reports.
• Continuous Improvement: Identify and implement opportunities to improve IT systems for both users and engineers. Maintain a focus on long-term technology effectiveness, simplicity of solutions, and robust controls. Provide regular updates to the Head of Infrastructure on project progress, incident management, and change management.
• Collaboration & Strategy: Foster a culture of continuous improvement and adherence to best practices. Develop an understanding of the organisation’s industry, products, and services. Contribute to a dynamic, fast-paced environment while maintaining high engineering standards.

Skills, Qualifications, and Experience

• Essential Skills: Minimum 5 years of experience as an infrastructure/cloud engineer within a Microsoft environment. Proven experience in desktop/IT/infrastructure support, ideally in financial services or insurance. ITIL certification is preferred. Strong analytical and problem-solving abilities. Excellent customer-facing skills with the ability to build and maintain effective relationships at all levels. Motivation and leadership skills to foster team excellence in a collaborative culture. Exceptional organisation and time-management capabilities.
• Technical Proficiencies: Expertise in: Windows 10/11 and Microsoft Office 365 . On-premises services: Active Directory, Group Policies, DNS, DHCP, SCCM/WDS. Cloud services: Microsoft 365, Microsoft Azure EntraID, Intune, SharePoint, Teams, Exchange Online, PurView, and Microsoft Cloud Security & Compliance (HIPAA). Proficiency in scripting languages such as Python, Bash, and PowerShell. Familiarity with Apple Business Manager .
• Soft Skills: Strong written and verbal communication skills, with the ability to clearly convey technical concepts to diverse audiences. Adaptability to work in heterogeneous IT environments. A proactive, self-motivated, and results-driven mindset. Resilience under pressure and the ability to manage shifting priorities effectively. Demonstrated ability to work collaboratively while taking ownership of tasks and outcomes.
• Certifications: Microsoft Azure Fundamentals. Microsoft Azure Administrator.