EUC _ Portfolio Manager

Tata Consultancy Services Limited; New Delhi; Presencial; INR 4.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services in New Delhi is seeking a Portfolio Manager for End User Computing (EUC) with 10–12 years of experience. The role leads a large EUC portfolio, manages major incidents, and guides a team of 50+ associates. Strong English communication and scripting skills are essential.

The position requires handling customer engagements, contract management, and 24×7 support readiness, with collaboration across multiple IT teams to ensure operational excellence.

Formación

• 10–12 years of experience in EUC portfolio.
• Good knowledge and experience of EUC tools like SCCM, Intune, O365.
• Understanding of ITIL processes.
• Able to handle Major Incident management.
• Handle team of 50+ associates.
• Customer management with strong English communication.
• Experience in creating new solutions and proposals for customers in EUC domain.
• Hands-on scripting experience in Python, PowerShell.

Responsabilidades

• Customer handling and escalation management
• Team Management
• Team Appraisals and Dispute management
• Contract management
• Required to work in 24×7 support pattern
• Coordinate with various teams for operational effectiveness
• Internal compliance of the team
• Incident and Service Request Management
• Handling escalations from customer

Conocimientos

EUC portfolio management

Team leadership

Customer management

English communication

Python scripting

PowerShell scripting

Herramientas

SCCM

Intune

O365

Descripción del empleo

Role-EUC _ Portfolio Manager.

Experience-10 to 12 yrs.

Location-New Delhi.

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Must have 10-12 years of experience in End User computing portfolio Good knowledge and experience of EUC tools like SCCM, Intune, O365 etc. Good understanding of ITIL processes Able to handle Major Incident management Handle team of more than 50 plus associate Customer Management Good English communication skills both written and verbal Exp in creating new solutions and proposals for customers in EUC domain Hands on experience in Scripting tools like Python, PowerShell etc.

Good-to-Have -

Understanding of customer SLA and KPI Understanding of application packaging and imaging.

Responsibility of / Expectations from the Role.

1 Customer handling and escalation management

2 Team Management

3 Team Appraisals and Dispute management

4 Contract management

5 Required to work in 24*7 support pattern

6 Coordinate with various teams for operational effectiveness.

7 Internal compliance of the team

8 Incident and Service Request Management

9 Handling escalations from customer