EUC Engineer

Hitachi Digital Services, LLC; Hyderabad, Bengaluru; On-site; INR 2,200,000 - 3,800,000; Full time

Job summary

Hitachi Digital Services, LLC is seeking an experienced EUC Engineer to support and manage end-user computing environments. The role involves L1–L3 IT support for desktops, laptops, mobiles, and peripherals, with responsibilities spanning AD/Azure AD, M365, patching, endpoint security, VPN/VDI, and ITSM processes.

Qualifications include a Bachelor's in IT/CS, 7+ years in EUC/Desktop Support, and strong skills in Windows/macOS, AD, M365, networking, and PowerShell.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• 7+ years of End User Computing/Desktop Support experience.
• Strong knowledge of Windows 10/11, macOS, M365, AD, networking.
• Experience with endpoint management tools: Intune, SCCM, Autopilot.
• Good understanding of ITIL processes.
• Experience with remote support tools.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide L1/L2/L3 support for end-user devices and peripherals.
• Diagnose and resolve hardware, software, OS, and network issues.
• Manage Windows and macOS environments.
• Administer AD, Azure AD, and GPO settings.
• Support Microsoft 365 applications and services.
• Perform software installations, upgrades, and patching.
• Manage endpoint security tools and BitLocker.
• Support VPN, remote access, and Citrix/VDI environments.
• Handle user onboarding/offboarding and asset management.
• Utilize ITSM tools (ServiceNow, Remedy) for incidents and changes.
• Ensure SLA compliance and document procedures.

Skills

End User Computing

Windows 10/11

macOS

Microsoft 365

Active Directory

Networking basics

ITIL processes

Remote support tools

Troubleshooting

Communication skills

PowerShell

VDI (Citrix/VMware Horizon)

MDM concepts

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft Intune

SCCM

Autopilot

Job description

EUC Engineer (End User Computing Engineer)

Role Overview

We are seeking a skilled and customer-focused EUC Engineer to support and manage end-user computing environments. The ideal candidate will be responsible for delivering IT support, managing endpoint devices, troubleshooting issues, and ensuring a seamless user experience across hardware, software, and enterprise systems.

Key Responsibilities

• Provide L1/L2/L3 support for end-user devices including desktops, laptops, mobiles, and peripherals
• Diagnose and resolve hardware, software, OS, and network-related issues
• Manage and maintain Windows / macOS environments
• Handle Active Directory (AD), Azure AD, Group Policy (GPO) administration
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) issues
• Perform software installations, upgrades, and patch management
• Manage endpoint security tools such as antivirus, BitLocker, endpoint protection
• Support and troubleshoot VPN, remote access, and Citrix/VDI environments
• Handle user onboarding/offboarding, device provisioning, and asset management
• Utilize ITSM tools (ServiceNow, Remedy, etc.) for incident, problem, and change management
• Ensure SLA compliance and deliver high-quality customer service
• Document procedures, troubleshooting steps, and knowledge base articles
• Collaborate with network, security, and infrastructure teams for issue resolution

Required Skills & Qualifications

• Bachelors degree in IT, Computer Science, or related field (or equivalent experience)
• 7+ years of experience in End User Computing / Desktop Support
• Strong knowledge of:
• Windows 10/11 and macOS
• Microsoft 365 and Office applications
• Active Directory and user account management
• Networking basics (DNS, DHCP, TCP/IP)
• Experience with endpoint management tools:
• Microsoft Intune / SCCM / Autopilot
• Good understanding of ITIL processes
• Experience with remote support tools
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service orientation

Preferred Skills

• Certifications such as:
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation
• Experience with:
• VDI technologies (Citrix, VMware Horizon)
• PowerShell scripting
• Endpoint security and compliance tools
• Mobile Device Management (MDM)

Key Competencies

• Customer-centric mindset
• Ability to work in a fast-paced environment
• Strong analytical and technical aptitude
• Team collaboration and stakeholder communication
• Time management and prioritization skills

Work Environment

• May require 24/7 support shifts / on-call rotation
• Hybrid or on-site support depending on business needs