EUC Lead – End User Computing Service Delivery

Secure Minds; Coimbatore District, Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Secure Minds seeks an EUC Service Lead to manage end-to-end desktop/laptop support, EUC engineering, and patch/asset management for a global financial services client. You will own incident and problem management with SLA/KPI accountability and drive governance across IT, Risk and Security teams.

You will lead change, transition and continuous improvement initiatives using tools like Microsoft Intune, Nexthink and Microsoft 365, while coordinating offshore teams and third-party vendors to ensure

Qualifications

• Must have end-to-end EUC service delivery experience.
• Experience with endpoint management tooling and software distribution.
• Experience with monitoring/telemetry tooling.
• Knowledge of GDPR and endpoint security standards.
• Strong incident, major incident and problem management skills.
• Ability to manage governance reviews and reporting with stakeholders.
• Experience leading offshore teams and managing vendors.

Responsibilities

• Lead end-to-end EUC service delivery for desktop and laptop support.
• Own incident, major incident and problem management with SLA/KPI accountability.
• Drive governance, stakeholder reporting and service transition activities.
• Oversee change/release management and onboarding.

Skills

End-to-end ownership

Incident & problem management

Governance & reporting

Stakeholder management

People & vendor management

Regulatory, risk & compliance

Collaboration & productivity tools

Tools

Microsoft Intune

Nexthink

Microsoft 365

Software packaging

Patch & asset management

Job description

Lead end-to-end EUC (End User Computing) service delivery for a global financial services client — desktop & laptop support, EUC engineering, application packaging and patch/asset management, delivered in a secure, compliant and customer-focused manner.

Own incident, major incident and problem management with SLA/KPI accountability, drive governance and stakeholder reporting across IT, Risk and Security teams, and lead change/transition and continuous improvement initiatives using tools like Microsoft Intune, Nexthink and Microsoft 365.

Please note: we can only consider candidates who can join within 20 days.

Must-have skills

• End-to-end ownership of EUC service delivery — desktop/laptop support, EUC engineering, application packaging, patch and asset management
• Endpoint & device management tooling — Microsoft Intune, Windows/iOS/Mac application packaging and software distribution
• Monitoring, experience and telemetry tooling — Nexthink
• Collaboration and end-user productivity tools — Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Regulatory, risk and compliance management — audit support, GDPR and endpoint security standards
• Incident, major incident and problem management — SLA/KPI ownership, war-room leadership, RCA and corrective action
• Stakeholder and governance management — service reviews, escalation calls, governance reportingChange, transition and service assurance — change/release management, service transitions, onboarding
• People and vendor management — offshore team leadership, shift coverage, third-party vendor oversight