EUC Lead

Carnation Infotech; Pune District, Coimbatore District; Hybrid; INR 1,100,000 - 1,900,000; Full time

Benefits offered by this job

Extendable contract

Benefits

Job summary

Carnation Infotech Pvt Ltd. seeks an experienced EUC Lead to govern end-to-end EUC services across desktop and laptop support, EUC engineering, and digital workplace initiatives.

The role will oversee patch management, asset management, and software distribution within a hybrid, multi-location environment. Ideal candidates bring 8+ years in EUC, strong Microsoft Intune and Nexthink expertise, and deep Microsoft 365 knowledge (Outlook, Teams, OneDrive, SharePoint).

Qualifications

• Hands-on experience with EUC and digital workplace services.
• Expertise with Microsoft Intune and device management.
• Experience with application packaging and software distribution.
• Strong Windows, iOS, macOS device management.
• 8+ years of EUC/endpoint management experience.
• Experience with Nexthink.
• Microsoft 365 knowledge (Outlook, Teams, OneDrive, SharePoint).

Responsibilities

• Own overall EUC service delivery and governance.
• Manage endpoint and device management platforms using Microsoft Intune.
• Lead application packaging, software distribution, patch management, and asset management.
• Drive Incident, Major Incident, Problem, and Change Management processes.
• Manage stakeholder communications, governance meetings, and service reviews.
• Support audits, risk management, compliance, and security initiatives.
• Lead offshore teams, vendors, and service transition activities.
• Drive automation, service optimization, and end-user experience improvement initiatives.

Skills

Microsoft Intune

Application Packaging

Software Distribution

Device Management

Nexthink

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

Job description

EUC Lead

Location: Pune, Coimbatore, PAN India

Type: Hybrid

Long term Extendable Contract with benefits

POSITION OVERVIEW:

• Manage and govern end-to-end End User Computing (EUC) services.
• Oversee Desktop & Laptop Support, EUC Engineering, Application Packaging, Patch Management, Asset Management, and Digital Workplace initiatives.
• Drive service excellence, compliance, stakeholder management, and continual service improvement.

Key Responsibilities:

• Own overall EUC service delivery and governance.
• Manage endpoint and device management platforms using Microsoft Intune.
• Lead application packaging, software distribution, patch management, and asset management activities.
• Drive Incident, Major Incident, Problem, and Change Management processes.
• Manage stakeholder communications, governance meetings, and service reviews.
• Support audits, risk management, compliance, and security initiatives.
• Lead offshore teams, vendors, and service transition activities.
• Drive automation, service optimization, and end-user experience improvement initiatives.

Required Skills:

• Strong hands‑on experience with Microsoft Intune.
• Experience in Application Packaging and Software Distribution.
• Strong knowledge of Windows, iOS, and macOS Device Management.
• Hands‑on expertise with Nexthink.
• Strong knowledge of Microsoft 365 including:
  • Outlook
  • Teams
  • OneDrive
  • SharePoint
• 8+ years of experience in:
  • End User Computing (EUC)
  • Digital Workplace
  • Endpoint Management

Good to Have:

• ITIL knowledge and service governance experience.
• Experience supporting Banking or Financial Services environments.

Note:

• This job description conveys information essential to understanding the general level of work. However, it is not intended to be a comprehensive list of all skills and responsibilities required for the role.