Enterprise Account Manager

Rezo.ai; Dadri; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Rezo.ai is looking for an experienced Enterprise Account Manager to manage a diverse portfolio of enterprise customers. You will provide strategic guidance to help clients achieve their business objectives while working closely with sales, marketing, product, and engineering teams.

The ideal candidate will have a Master's degree, over 6 years of experience in account management, and a proven track record of managing customer relationships effectively. Strong communication and negotiation skills are essential for this role.

Qualifications

• Master's Degree from a reputed institute.
• 6+ years in Enterprise Account Management.
• Proven experience managing client relationships.

Responsibilities

• Manage a strong portfolio of our Enterprise Customer Base.
• Work collaboratively with cross-functional teams.
• Identify upselling and cross-selling opportunities.

Skills

Enterprise Account Management

Customer Success Management

Sales Account Management

Communication Skills

Negotiation Skills

CRM Software

MS Office

Education

Master's Degree

Tools

CRM Software

MS Excel

Job description

Role & responsibilities

• Manage a strong portfolio of our Enterprise Customer Base and provide strategic guidance to help them achieve their business objectives.
• Work collaboratively with cross‑functional teams, including sales, marketing, product, and engineering to deliver solutions that meet our customer's needs.
• Identify opportunities for upselling and cross‑selling to existing customers across C‑suite level.
• Develop and execute account plans that align with the client's objectives.
• Conduct regular business reviews with clients to track progress against objectives and ensure their ongoing satisfaction.
• Contract negotiation & deal closing to maximize profits.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Assist with challenging client requests or issue escalations as needed.

Preferred candidate profile

Skills Required

• Master's Degree from a reputed institute with solid experience of 6+ years in Enterprise Account Management.
• Proven work experience as an Enterprise Account Manager, Customer Success Manager, Sales Account Manager or relevant role.
• Proven track record of managing client relationships and delivering exceptional service.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level.
• Experience with SaaS or enterprises based products would be great.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Solid experience with CRM software and MS Office (particularly MS Excel).
• Excellent listening, negotiation and presentation abilities.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast‑paced, dynamic environment.
• Strong problem‑solving skills and the ability to think creatively.
• Willingness to travel as needed to meet with clients.