Global Account Manager

FieldAssist; Gurugram District; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

FieldAssist in Gurgaon is seeking a Senior Global Account Manager to lead large enterprise accounts across APAC, MEA, and Europe, owning strategy, growth, and account health.

You will drive upsell, cross-sell, and inorganic expansion, manage executive engagements, ensure timely delivery, and mentor junior team members to build strong CXO relationships and deliver exceptional outcomes.

Qualifications

• 7+ years of experience in Global Account Management, Enterprise Sales, or Customer Success.
• Proven track record of growing enterprise accounts across international markets.
• Experience with revenue ownership and deal closures.
• Experience across APAC, MEA, or Europe markets.
• Proficiency in CRM (Salesforce/HubSpot) and BI tools; familiarity with AI sales tools.
• Excellent communication and ability to influence senior stakeholders.

Responsibilities

• Own global enterprise accounts end-to-end, including strategy, growth, and account health
• Drive organic growth through adoption, upsell, and cross-sell, and inorganic expansion across BUs and geographies
• Lead executive engagements (EBRs/QBRs) and build CXO-level relationships
• Oversee delivery, ensuring timelines, quality, and client outcomes are met
• Identify new opportunities within accounts using data, industry insights, and market intelligence
• Act as the escalation point and ensure strong customer satisfaction and retention
• Collaborate with Sales, Product, and Customer Success teams and mentor junior team members.

Skills

Global Account Management

Enterprise Sales

Customer Success

Executive relationship management

Cross-functional collaboration

Communication skills

Tools

Salesforce

HubSpot

Power BI

Tableau

AI sales tools

Job description

Job Location: Gurgaon

Experience: 7+ years

Key Responsibilities

• Own global enterprise accounts end-to-end, including strategy, growth, and account health
• Drive organic growth through adoption, upsell, and cross-sell, and inorganic expansion across BUs and geographies
• Lead executive engagements (EBRs/QBRs) and build strong CXO-level relationships
• Oversee delivery, ensuring timelines, quality, and client outcomes are met
• Identify new opportunities within accounts using data, industry insights, and market intelligence
• Act as the escalation point and ensure strong customer satisfaction and retention
• Collaborate with Sales, Product, and Customer Success teams and mentor junior team members.

Required Skills & Qualifications

• 7+ years of experience in Global Account Management, Enterprise Sales, or Customer Success
• Proven track record of managing and growing enterprise accounts across international markets
• Strong commercial acumen with experience in revenue ownership and deal closures
• Experience working across APAC, MEA, or Europe markets
• Proficiency in CRM (Salesforce/HubSpot), BI tools (Power BI/Tableau), and AI sales tools
• Excellent communication and ability to influence senior stakeholders

What Success Looks Like

• High net revenue retention with consistent account expansion
• Strong and visible expansion pipeline across global accounts
• Trusted advisor relationships with C-suite stakeholders
• High delivery quality with strong CSAT/NPS and minimal escalations
• Contribution to team knowledge and mentoring of junior members