Assistant Engineer - AO

Cradlepoint, Inc.; Dadri; On-site; INR 550,000 - 750,000; Full time

Job summary

Ericsson in Noida, India, is seeking a NOC Operations Lead to manage 24x7 network operations and guide a skilled team. The role focuses on maintaining service levels, optimizing performance, and driving continuous improvement within a challenging telecom environment.

You will coordinate with cross-functional groups, mentor staff, analyze trouble tickets, and ensure shifts run smoothly while meeting customer SLAs. Strong leadership and telecom domain expertise are essential.

Qualifications

• Bachelor of Engineering and telecom domain knowledge.
• Telecom experience of at least 1.5 years in network operations or related field.
• ITIL/CCNA/JNCIA/CCIP certifications are a plus.

Responsibilities

• Day-to-day operational performance management of the NOC 24x7 environment.
• Lead the team as a coherent unit and deliver as per SLAs.
• Ensure KPI/SLA fulfillment related to network surveillance.

Skills

GSM & CDMA knowledge

People management

Interpersonal skills

Customer relationship management

English & Hindi proficiency

Education

Bachelor of Engineering

Tools

ITIL

CCNA

JNCIA

CCIP

Job description

Join our Team

Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role

Key Responsibilities

• Responsible for day to day operational performance


• To lead the team as one coherent unit and deliver as per SLAs.


• Ensuring KPI / SLA Fulfillment related to Network Surveillance.


• Ensuring high motivation level of team resources


• Providing Technical guidance and Leadership to the team members


• To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc


• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.


• To ensure new nodes are integrated as per the standardized processes.


• To predict man-power requirements


• SLA reporting for Ticket. (Response & resolution)


• Regular follow up on the events with relevant departments working on it as per the MSTOP process


• To plan & perform all the shift operational activities.


• To support and implement MSTOP processes.


• To act as a planned work coordinator for emergency requests beyond normal office hours

Candidate Prerequisites

• Education: Degree in Bachelor of Engineering

Industry Experience

• At least 1.5 years experience in Telecom. Significant part of this experience must be in to Telecom Network


• Having completed at least 18 months in current role.


• Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage


• Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management


• Language skills: Proficiency in Written & Spoken English & Hindi


• Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment

All academic credentials must be from recognized and accredited institutions and are further subject to verification

Why join Ericsson At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city

India (IN) || Noida

Req ID

792387