Sr Engineer - Field Services

Microland; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Microland is seeking a customer-focused technical support professional to assist customers via phone, email, or in-person. You will troubleshoot complex software issues, collaborate with cross-functional teams to prioritize requirements, and implement solutions to enhance customer satisfaction and reduce recurring problems.

The role includes conducting training sessions on new features, gathering customer feedback, and recommending process improvements to drive better service outcomes.

Qualifications

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Develop and implement effective solutions to improve customer satisfaction and reduce technical issues.
• Conduct training sessions and workshops to educate customers on new features and best practices.
• Analyze customer feedback and provide recommendations for process improvements.

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Develop and implement effective solutions to improve customer satisfaction and reduce technical issues.
• Conduct training sessions and workshops to educate customers on new features and best practices.
• Analyze customer feedback and provide recommendations for process improvements.