System Engineer 1

Aavas Financiers; Jaipur; On-site; INR 360,000 - 520,000; Full time

Job summary

Aavas Financiers is seeking a Server Support Engineer L1 in Jaipur, India to provide first-line technical support for server-related issues. You will troubleshoot Windows and Linux servers, handle user access problems, and assist with monitoring and patching tasks to ensure service reliability.

The role involves following SLAs, documenting issues, and escalating complex problems to higher-level teams while maintaining SOPs and server health reports.

Qualifications

• Experience providing first-level technical support for server issues.
• Familiarity with Windows/Linux server troubleshooting and basic networking.
• Knowledge of Active Directory tasks and user access management.

Responsibilities

• Provide L1 technical support via phone, email, chat, and in-person.
• Troubleshoot Windows Server and Linux Server issues and common productivity apps.
• Follow SLA/escalation procedures and escalate complex issues to L2/L3.

Skills

L1 support

Windows Server

Linux Server

Active Directory

Troubleshooting

Monitoring

Communication

Tools

OP Manager

Patch Manager

AD Manager

AD Audit Plus

User self-portal

Veeam Backup

Job description

Role Overview

We are looking for a Server Support Engineer L1 to provide first-level technical support to end

users and Higer level Engineers. The role involves troubleshooting hardware, software, operating

system, File Server, and user-access issues while ensuring timely resolution and a positive user

experience.

Key Responsibilities

• Provide L1 technical support to employees through phone, email, chat, and in-person support.
• Troubleshoot basic Windows Server, Linux Server, Monitoring, Patching related troubleshooting, browsers, and common productivity applications.
• Follow SLA and escalation procedures and escalate complex issues to L2/L3 teams when required.
• Support user account, password, and access-related issues in accordance with company policies.
• Assist with Active Directory tasks such as password resets, account unlocks, and basic user/group management.
• Basic understanding of Active Directory, Manage Engine tools– OP Manager, Patch Manager, AD Manager, AD Audit plus and User self-portal, Veeam backup & replication backup tool.
• Maintain accurate records of Servers Inventory.
• Maintain SOPs, Access review.
• Daily Server health check and monitoring report to management.