End User Support

Mphasis; Hyderabad, Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Mphasis is seeking a proactive IT support specialist to deliver end-user computing services across client offices in Hyderabad. You will handle front-desk duties, IMAC work, and device provisioning, with a strong emphasis on customer service and smooth daily operations.

The role requires comfort with both desk-based and field work, supporting Windows 11 devices predominantly, and ensuring asset governance through CMDB updates. On-site presence is required five days a week.

Qualifications

• Strong communication skills and a customer-focused attitude.
• Willingness to work in shifts and perform both desk-side and field work.
• Experience with IMAC activities is a plus.

Responsibilities

• Provide EUC front desk and desk-side support.
• Perform IMAC activities (Install, Move, Add, Change).
• Manage Windows 11 devices (85%) and MAC devices (15%).
• Prepare and deploy new hire devices.
• Handle device break-fix and troubleshoot.
• Coordinate hardware replacement and warranty.
• Recover devices and collect assets during offboarding.
• Update CMDB and asset inventory.
• Support SACM processes and asset governance.
• Assist with Incident, Change and Problem Management.
• Provide basic administration for Microsoft Intune managed devices.
• Provide on-site support across client offices.

Skills

Communication skills

Customer experience

Shift flexibility

IMAC processes

Onsite support

Job description

PC Lifecycle Management :

• Provision of End User Computing (EUC) Front Desk, Deskside and Office Field Support services including:
• Walk-in and service desk request fulfilment.
• IMAC (Install, Move, Add and Change) activities.
• 85% windows 11 and 15% MAC
• New hire device preparation, provisioning, and deployment.
• Device break-fix support and troubleshooting.
• Hardware replacement and warranty coordination.
• Device recovery and asset collection during offboarding activities.
• CMDB and asset inventory updates.
• Compliance with SACM processes and asset governance requirements.
• Support for Incident, Change and Problem Management processes.
• Basic administration and support activities related to Microsoft Intune managed devices.
• Physical onsite support across Client office locations.

Work model: 5 days from office (MonFri), 9 hours onsite (includes 1hour break). Role requires strong communication skills, customerexperience orientation, flexibility to work in shifts, and comfort with both systembased and field work.