Associate Infrastructure Engineer - End User Computing Support

Mphasis Ltd; Bengaluru; On-site; INR 360,000 - 480,000; Full time

Job summary

Mphasis Ltd is seeking a Splz Associate Infra Engg for PC Lifecycle Management. The role focuses on providing End User Computing front desk, deskside, and field support, with hands-on device provisioning, break-fix, and asset governance across client offices.

The candidate will perform 5-day on-site work, 9 hours daily with a break, requiring strong communication and flexibility for shift work in a hybrid environment.

Qualifications

• Strong communication skills required.
• Customer-oriented approach essential.
• Flexible to work in shifts.
• Comfort with both system-based and field work.

Responsibilities

• Walk-in and service desk request fulfilment.
• IMAC activities (Install, Move, Add and Change).
• Device provisioning for new hires (Windows 11 ~85%, MAC ~15%).
• Device break-fix, troubleshooting, and warranty coordination.
• Asset inventory updates and CMDB maintenance.
• Compliance with SACM processes and asset governance.
• Support for Incident, Change and Problem Management processes.
• Basic administration for Microsoft Intune managed devices.
• Onsite technical support across Client office locations.

Skills

Communication skills

Customer experience orientation

Shift flexibility

Field and system work

Job description

Splz Associate Infra Engg JD : PC Lifecycle Management

Provision of End User Computing (EUC) Front Desk, Deskside and Office Field Support services including:

• Walk-in and service desk request fulfilment.
• IMAC (Install, Move, Add and Change) activities.
• 85% windows 11 and 15% MAC New hire device preparation, provisioning, and deployment.
• Device break-fix support and troubleshooting.
• Hardware replacement and warranty coordination.
• Device recovery and asset collection during offboarding activities.
• CMDB and asset inventory updates.
• Compliance with SACM processes and asset governance requirements.
• Support for Incident, Change and Problem Management processes.
• Basic administration and support activities related to Microsoft Intune managed devices.
• Physical onsite support across Client office locations.

Work model: 5 days from office (Mon–Fri), 9 hours on‑site (includes 1‑hour break).

Role requires strong communication skills, customer‑experience orientation, flexibility to work in shifts, and comfort with both system‑based and field work.