Desktop Support Specialist

SISL Global; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

SISL Global is seeking an EUC Support Engineer in Bengaluru to provide end-user support across Windows and Mac platforms. You will configure desktops, troubleshoot hardware and software issues, coordinate with vendors, and assist with remote user support.

The role involves handling ServiceNow tickets, ensuring SLA compliance, and participating in SCCM deployments and compliance tasks. The position requires strong teamwork, problem-solving, and a proactive approach to IT support within a global

Qualifications

• End user support on Windows 7/10 and Mac OS.
• Setup of new desktops/laptops for users.
• Troubleshooting with vendors for hardware issues.
• Provide remote support using remote desktop tools.
• Handle ServiceNow tickets and maintain SLA.
• Maintain compliance tasks (BitLocker, SCCM) and asset data.

Responsibilities

• Deliver end-user support across Windows and Mac platforms.
• Configure and deploy desktops/laptops with appropriate profiles.
• Coordinate hardware troubleshooting with external vendors.
• Install and troubleshoot printers and IT peripherals.
• Support remote users via remote access tools.
• Monitor and close tickets within SLA in ServiceNow.
• Assist with SCCM OS deployments and compliance activities.

Skills

End user support

Remote support

Ticket management

SLA adherence

Team collaboration

Tools

Windows OS

Mac OS

SCCM

ServiceNow

Office 365

OneDrive

Skype for Business

Remote desktop

VOIP

Printer setup

Job description

EUC Support engineer role. Perform customer services related to equipment and systems, products by troubleshooting & resolving problems, interfacing with vendors for in-warranty returns, installing software. Maintains, analyses, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware. Work on various compliance activities , project work in EUC scope. Should be a good team player.

Key Roles and responsibilities:

• End user support on Windows Win7 / Win 10 (Proficient) / Mac OS
• Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations)
• Troubleshooting & coordinating with the respective vendors on hardware related issues.
• Installing and troubleshooting printers and coordinating with vendor for hardware issue.
• Providing support to remote users using remote desktop tools
• Monitor the relevant queues and work on tickets (ServiceNow) assigned or assign tickets to self and work
• Keeping track of assigned tickets and close / resolve them within SLA.
• Installations of the Windows in the new laptops /Desktops and replicating configurations from old machine. Microsoft SCCM OS Deployment
• Troubleshoot software related issues.
• Working on the compliance piece, Bit locker, antivirus, SCCM. Maintaining the data for assigned compliance, project activities in EUC support.
• Coordinating with various offshore teams, H&F support for Wintel, Network Towers.
• Fundamental knowledge of VOIP, Conference Meeting Rooms Administration, Projectors etc.
• Knowledge of Office 365/OneDrive for business/Skype for Business Client,