EUC Support Engineer

EIL Global; Gujarat; On-site; INR 350,000 - 550,000; Full time

Job summary

EIL Global is seeking an experienced EUC Support Engineer to provide onsite IT support at the client site, troubleshoot end-user hardware and software, and keep day-to-day IT operations running smoothly.

You will handle Level 1-2 support, manage Windows 10/11 issues, MS 365 apps, AD accounts, and coordinate with remote teams to resolve escalations, while maintaining accurate ticket records and meeting SLAs.

Qualifications

• 2–3 years of EUC or IT field support experience.
• Hands-on with Windows 10/11 troubleshooting.
• Familiar with Microsoft 365 apps and Active Directory.
• Experience with IT ticketing and ITSM processes.
• Excellent communication and ability to work onsite.

Responsibilities

• Provide Level 1 and Level 2 onsite technical support to end users.
• Troubleshoot desktops, laptops, monitors, keyboards, mice, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems and business applications.
• Support Microsoft Office 365, Outlook, Teams, and other standard productivity applications.
• Perform hardware diagnostics, software installation, system upgrades, and basic troubleshooting.
• Support user account setup, password resets, and access-related issues in coordination with the relevant teams.
• Troubleshoot network connectivity issues, including LAN, Wi‑Fi, VPN, and IP configuration.
• Support printer installation, configuration, and connectivity issues.
• Manage IT tickets, document troubleshooting steps, and ensure timely resolution in line with SLAs.
• Coordinate with remote IT teams and vendors for escalated issues.
• Maintain IT asset inventory and assist with hardware deployment and replacement activities.

Skills

Windows 10/11

IT peripherals

Networking basics

Microsoft 365

Active Directory

Ticketing systems

Customer service

Onsite support

Independent onsite work

Troubleshooting

Tools

SCCM

Intune

Endpoint management

Job description

Job Overview

We are looking for an experienced EUC Support Engineer to provide onsite IT support, troubleshoot end-user hardware and software issues, and ensure smooth day-to-day IT operations at the client site.

Key Responsibilities

• Provide Level 1 and Level 2 onsite technical support to end users.
• Troubleshoot desktops, laptops, monitors, keyboards, mice, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems and business applications.
• Support Microsoft Office 365, Outlook, Teams, and other standard productivity applications.
• Perform hardware diagnostics, software installation, system upgrades, and basic troubleshooting.
• Support user account setup, password resets, and access-related issues in coordination with the relevant teams.
• Troubleshoot network connectivity issues, including LAN, Wi‑Fi, VPN, and IP configuration.
• Support printer installation, configuration, and connectivity issues.
• Manage IT tickets, document troubleshooting steps, and ensure timely resolution in line with SLAs.
• Coordinate with remote IT teams and vendors for escalated issues.
• Maintain IT asset inventory and assist with hardware deployment and replacement activities.

Required Skills and Experience

• Minimum 2–3 years of experience in EUC, desktop support, or IT field support.
• Strong hands‑on experience with Windows 10/11 troubleshooting.
• Good knowledge of desktops, laptops, printers, scanners, and IT peripherals.
• Basic knowledge of networking, TCP/IP, DNS, DHCP, LAN, and Wi‑Fi troubleshooting.
• Familiarity with Microsoft 365 applications, Active Directory, and user account management.
• Experience with ticketing tools and IT service management processes.
• Strong communication, customer service, and troubleshooting skills.
• Ability to work independently onsite and coordinate with remote support teams.

Preferred Skills

• Experience with SCCM/MECM, Microsoft Intune, and endpoint management.
• Knowledge of ITIL processes and SLA-based support.
• Experience in enterprise or industrial‑site IT support.