End User Computing Engineer

Neurealm; Mumbai; On-site; INR 300,000 - 380,000; Full time

Job summary

Neurealm in Mumbai is seeking an EUC Support Associate to provide first-line support for desktops, laptops, and mobile devices.

You will troubleshoot hardware and software issues, assist in onboarding new users, and collaborate with cross-functional teams to enhance EUC solutions while maintaining up-to-date documentation and security policy adherence.

Responsibilities

• Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in onboarding new users, including setup and configuration of devices.
• Collaborate with cross-functional teams to implement and enhance EUC solutions.
• Maintain documentation of support processes and update knowledge base articles.
• Ensure compliance with security protocols and IT policies.
• Participate in training sessions to educate users on new technologies and processes.

Job description

• Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices.
• Troubleshoot hardware and software issues, ensuring timely resolution.
• Assist in onboarding new users, including setup and configuration of devices.
• Collaborate with cross-functional teams to implement and enhance EUC solutions.
• Maintain documentation of support processes and update knowledge base articles.
• Ensure compliance with security protocols and IT policies.
• Participate in training sessions to educate users on new technologies and processes.