Desktop EUC L1

Iron Systems, Inc; Bangalore Rural; On-site; INR 300,000 - 600,000; Full time

Job summary

Iron Systems, Inc. in Bangalore is seeking an on-site Desktop Support professional to manage end-to-end incidents for Desktop Devices. You will handle IMAC and desk-side services, and ensure devices operate with standard images and security protocols across the lifecycle.

The role requires Windows 7 experience, MAC/Tablet support, and familiarity with ServiceNow, EUC tools, VPNs, and MS Office. On-site, full-time with vendor-supported hardware replacements.

Qualifications

• Knowledge/experience on Windows 7 OS.
• AD and smart hands support knowledge is a plus.
• MAC devices and tablets support knowledge is beneficial.
• Experience with ServiceNow or similar service management tool.
• Proficiency with EUC tools, remote support tools, MS Office and Outlook.
• Familiarity with Lync, VPN, and mobile device support.
• ITIL processes Incident, Change, Problem, Service Request; spare stock management.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage break/fix services for laptops/desktops.
• Provide standard hardware/software support and maintenance on Desktop Devices for their lifecycle, including remote management.
• Configure and install Desktop with approved images; manage patch updates and hardware replacements with vendor spares.
• Analyse service desk data to identify training/automation needs.
• Ensure Desktop Devices have proper desktop images.
• Monitor security profiles and antivirus; act on non-compliance.
• Provide VIP desk-side support per contract and be site point of contact if IT team unavailable.

Skills

Desktop mgmt

IMAC support

Break fix

Remote management

Security monitoring

VIP support

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

ServiceNow

EUC tools

Remote support tools

MS Office/Outlook

Lync/VPN

Job description

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements

• Knowledge and experience on windows 7 OS
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex – Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.