L2 Technical Service Desk Analyst - End User Computing

Sarbajira Software Pvt Ltd; Chennai District; On-site; INR 600,000 - 700,000; Full time

Job summary

Sarbajira Software Pvt Ltd is seeking an experienced End User Computing (EUC) Engineer for a Technical Service Desk role in Chennai. The candidate will provide L2 end-user support for laptops, desktops, peripherals, and enterprise apps, handling calls and incidents with strong troubleshooting skills.

Responsibilities include configuring Windows Autopilot, deploying apps via SCCM/Intune, managing Active Directory tasks, VPN/network issues, OS imaging, and asset documentation to ensure SLA

Qualifications

• Experience in End User Computing / Desktop Support (L2).
• SCCM and Intune knowledge.
• Windows Autopilot knowledge.
• Basic Active Directory administration.
• O365 support experience.
• Knowledge of VPN, DNS, DHCP, and networking basics.
• Good communication and user handling skills.
• Ability to work in rotational shifts/support environment.

Responsibilities

• Handle user calls, tickets, and remote support activities.
• Troubleshoot hardware, software, OS, and application issues.
• Analyze system logs and identify root cause of issues.
• Configuration of Windows Autopilot.
• Manage laptops, desktops, printers, and peripherals.
• Perform software installation, patching, and upgrades.
• Create, package, publish, and deploy applications using SCCM/Intune.
• Support domain join, user account issues, and basic Active Directory tasks.
• Troubleshoot VPN, Wi-Fi, network, and connectivity issues.
• Perform OS imaging, device provisioning, and endpoint configuration.
• Handle laptop theft/loss process including device lock/wipe coordination.
• Maintain asset inventory and documentation.
• Ensure SLA compliance and timely issue resolution.
• Coordinate with L3 teams/vendors for critical incidents.

Skills

End User Computing

Desktop Support (L2)

SCCM

Intune

Windows Autopilot

Active Directory

O365

Networking basics

Tools

SCCM/Intune

Job description

End User Computing (EUC) Engineer – Technical Service Desk

Job Summary

We are looking for an experienced EUC L2 Support Engineer to provide end-user support for laptops, desktops, peripherals, and enterprise applications. The candidate should have strong troubleshooting skills, experience in endpoint management tools, and ability to handle user calls and incidents efficiently.

Key Responsibilities

• Handle user calls, tickets, and remote support activities
• Troubleshoot hardware, software, OS, and application issues
• Analyze system logs and identify root cause of issues
• Configuration of Windows Autopilot
• Manage laptops, desktops, printers, and peripherals
• Perform software installation, patching, and upgrades
• Create, package, publish, and deploy applications using SCCM/Intune
• Support domain join, user account issues, and basic Active Directory tasks
• Troubleshoot VPN, Wi-Fi, network, and connectivity issues
• Perform OS imaging, device provisioning, and endpoint configuration
• Handle laptop theft/loss process including device lock/wipe coordination
• Maintain asset inventory and documentation
• Ensure SLA compliance and timely issue resolution
• Coordinate with L3 teams/vendors for critical incidents

Skills Required

• Experience in End User Computing / Desktop Support (L2)
• SCCM and Intune knowledge
• Windows Autopilot knowledge
• Basic Active Directory administration
• O365 support experience
• Knowledge of VPN, DNS, DHCP, and networking basics
• Good communication and user handling skills
• Ability to work in rotational shifts/support environment

Preferred

• ITIL/process knowledge
• Experience with ServiceNow/Jira ticketing tools
• Good customer handling and coordination skills