Desktop EUC L1

Iron Systems, Inc; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Iron Systems, Inc. in Pune, Maharashtra, is seeking a skilled Desktop Support Technician to manage end-to-end desktop device incidents and IMAC requests across the organization.

You will ensure proper OS images, office applications, and remote management of devices, while maintaining security and antivirus compliance. The role emphasizes hands-on hardware/software support, remote troubleshooting, and VIP on-site assistance when other IT teams are unavailable, aligned with ITIL processes and

Qualifications

• Experience with Windows 7 OS and desktop hardware/software support.
• Knowledge of AD and smart hands/feet support.
• Experience supporting MAC devices and tablets preferred.
• Experience with ServiceNow or similar service management tool.
• Proficiency in MS Office and Outlook; familiarity with ITIL processes.

Responsibilities

• Manage desktop device incidents through to resolution.
• Handle IMAC and desktop support services.
• Maintain desktop OS images and standard applications for lifecycle support.
• Remote management of desktop devices using appropriate tools.
• Apply patch updates and hardware replacements with vendor spares.
• Analyze service desk data to identify training or automation needs.
• Monitor security profiles and antivirus compliance on desktop devices.
• Provide VIP desk-side support when other IT teams are unavailable.

Skills

Windows OS

Active Directory

Remote support tools

MS Office & Outlook

ITIL knowledge

VPN knowledge

Lync knowledge

Mobile device support

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

ServiceNow

Remote management tools

VPN

Lync

Job description

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and desktop support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the desktop, to include, but not limited to, patch updates, hardware replacements with spares provided by the vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is unavailable, like for MI calls.

Requirements

• Knowledge and experience on the Windows 7 OS
• Good to have—knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool – ex: ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.