Emergency Response Executive - Voice Job ID: 366244

Multrix; Indore District; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Employee Health Insurance

Work Culture

Rapid Growth

Job summary

Multrix in Indore is seeking Emergency Response Executives for a premium voice process. Candidates should possess excellent communication skills and be capable of managing stressful situations with professionalism and empathy.

The role involves handling inbound customer calls and maintaining high standards of customer experience while documenting information accurately. Opportunities for freshers with exceptional communication skills also exist.

Benefits include employee health insurance and a supportive work culture.

Qualifications

• Excellent communication skills are essential for this role.
• Ability to handle time-sensitive situations with calm professionalism.
• Flexibility for rotational shifts and week offs is required.

Responsibilities

• Handle inbound customer calls professionally.
• Gather, verify, and document information accurately.
• Ensure a high standard of customer experience.
• Work collaboratively with internal teams.

Skills

Excellent spoken English communication skills

Strong listening and comprehension abilities

Ability to remain calm and composed during challenging conversations

Good typing and documentation skills

Strong attention to detail

Ability to follow structured processes and guidelines

Professional attitude

Customer-first mindset

Job description

What Are We Looking For

Multrix Business Solution Pvt. Ltd. is hiring Emergency Response Executives for a premium international voice process.

If you have excellent communication skills, can remain calm under pressure, and enjoy helping people through meaningful conversations, we'd love to hear from you.

This role is ideal for candidates who are detail-oriented, responsible, and capable of handling time-sensitive situations with professionalism and empathy.

Key Responsibilities

• Handle inbound customer calls professionally and confidently.
• Gather, verify, and document information accurately.
• Follow structured processes and escalation protocols.
• Maintain detailed records and system updates.
• Communicate clearly and effectively with callers.
• Ensure a high standard of customer experience.
• Adhere to quality, compliance, and confidentiality standards.
• Work collaboratively with internal teams to ensure timely resolution.

Ideal Candidate Qualifications

• Excellent spoken English communication skills.
• Strong listening and comprehension abilities.
• Ability to remain calm and composed during challenging conversations.
• Good typing and documentation skills.
• Strong attention to detail.
• Ability to follow structured processes and guidelines.
• Professional attitude and customer-first mindset.
• Flexible for rotational shifts and week offs.

Freshers with exceptional communication skills are also encouraged to apply.

Preferred Background

• International BPO
• Customer Support
• Customer Service
• Hospitality
• Travel Assistance
• Healthcare Support
• Voice Process Operations

How You Will Succeed

• Listens carefully before responding.
• Can handle conversations with patience and professionalism.
• Maintains accuracy while documenting information.
• Remains composed in fast-paced situations.
• Takes ownership and follows processes diligently.

Perks & Benefits

• Employee Health Insurance
• Work Culture
• Rapid GrowthBest Place to be in, if you are Indore