Emergency Medical Services Coordinator

Breach Candy Hospital Trust; Mumbai; Presencial; INR 600 000 - 800 000; Tempo integral

Resumo da oferta

Breach Candy Hospital Trust in Mumbai seeks an operations-focused administrator to coordinate interdepartmental care, oversee daily activities and ensure smooth patient admission and discharge. The role requires empathy, strong communication, and the ability to manage high-pressure shifts.

The candidate will report to the Medical Director and EMS in charge, ensuring service quality and timely billing while upholding confidentiality and patient care standards.

Qualificações

• Patient-centric approach with empathy and efficient resolution of concerns.
• Affable and approachable with clear communication.
• Ability to facilitate interdepartmental coordination.
• Capable of handling high-stress situations with composure.
• Willingness to work across shifts, including late evenings and nights.

Responsabilidades

• Oversee daily operations.
• Ensure prompt service delivery through interdepartmental coordination.
• Ensure smooth patient admission and discharge with bed availability.
• Interact with patients to resolve grievances promptly.
• Ensure timely and accurate billing.
• Provide post-discharge support as needed.
• Monitor feedback and drive corrective actions to reduce repeats.
• Promote standardization of processes.
• Maintain patient confidentiality and uphold high care standards.
• Handle any additional tasks assigned by Hospital Authorities.

Conhecimentos

Patient-first approach

Empathy and communication

Interdepartmental coordination

Work under pressure

Shift flexibility

Descrição da oferta de emprego

Role & responsibilities

The candidate is required work in close coordination with EMS Consultants, Nursing to ensure optimum interdepartmental coordination for smooth, uninterrupted clinical care delivery. He/ She shall be required to report to the Medical Director and EMS in charge.

He/she is required to

• To oversee daily operations
• To ensure prompt delivery of all services through interdepartmental coordination.
• To ensure smooth, prompt patient admission and discharge/transfers by ensuring timely bed availability.
• Proactively interact with all patients during their stay to identify any grievances and have them resolved promptly.
• To ensure timely, correct and prompt billing.
• To provide post discharge support as well for any assistance required from the hospital.
• To monitor and collect all feedbacks post discharge of patient for grievance resolution and suggest corrective actions to minimize repeat of similar feedbacks.
• Encourage and develop standardization of various processes.
• To constantly strive to maintain and improve patient satisfaction above defined benchmarks.
• To continually strive to uphold and contribute to the highest standards of patient care delivery at the hospital.
• To maintain patient confidentiality.
• To perform any task that may be assigned from time to time in addition to any and all of the above.

Preferred candidate profile

Key Skills

• Patient first, patient centric approach. Demonstrate empathy and efficiency in resolving patient concerns.
• Affable, approachable with pleasant demeanor. Strong communication skills are a must.
• Ability to facilitate and lead groups and interdepartmental coordination
• Ability to work under pressure and handle high-stress situations.
• Be willing to work in all shifts, including late evening and night shifts and as may be required.

**In addition, she may be required to do any tasks over and above those detailed above, as and when assigned by the Hospital Authorities.**