MEDICAL COORDINATOR

Indus Group; India; On-site; INR 300,000 - 420,000; Full time

Job summary

Indus Group is seeking a healthcare administration professional to coordinate patient appointments, admissions, and follow-ups while ensuring seamless communication among doctors, nurses, laboratories, pharmacies and departments.

The role includes maintaining patient records, supporting billing and insurance documentation, and ensuring compliance with policies and privacy regulations. Strong coordination, documentation, and MS Office/hospital systems skills are essential.

Qualifications

• MBBS/BAMS from a recognized medical institution.
• Valid medical registration with the applicable Medical Council/Authority.
• Basic knowledge of medical terminology and clinical documentation.
• Proficiency in hospital management software is preferred.

Responsibilities

• Coordinate patient appointments, consultations, admissions, transfers, and follow-ups.
• Assist patients and attendants with information about medical services and procedures.
• Coordinate communication between patients, doctors, nurses, laboratories, pharmacies, and other departments.
• Coordinate schedules and activities of doctors, nurses, technicians, and other healthcare professionals.
• Ensure that required medical services and resources are available on time.
• Follow up on pending investigations, consultations, reports, and treatment-related requirements.
• Maintain accurate patient records and medical documentation.
• Ensure timely collection and filing of investigation reports, consultation notes, discharge summaries, and other documents.
• Maintain confidentiality and follow applicable healthcare documentation and privacy procedures.
• Schedule and manage appointments, procedures, investigations, and follow-up visits.
• Minimize scheduling conflicts and communicate changes promptly to patients and medical staff.
• Prepare daily, weekly, or monthly medical/operational reports as required.
• Maintain records of patient visits, procedures, referrals, and other relevant activities.
• Support billing, insurance/TPA documentation, authorizations, and claim-related coordination where applicable.
• Follow up with patients regarding investigations, treatment plans, appointments, and referrals as directed by the medical team.
• Escalate delays, complaints, emergencies, or unresolved medical-service issues to the appropriate authority.
• Follow hospital/clinic policies, SOPs, infection-control requirements, and applicable regulatory guidelines.
• Support quality audits and maintain required documentation.
• Help ensure patient safety and service-quality standards are maintained.

Skills

Communication skills

Coordination skills

Multitasking

Time management

Documentation proficiency

Hospital management systems

Education

MBBS / BAMS

Medical registration

Job description

Coordinate patient appointments, consultations, admissions, transfers, and follow-ups.

Assist patients and attendants with information about medical services and procedures.

Coordinate communication between patients, doctors, nurses, laboratories, pharmacies, and other departments.

Medical Team Coordination

Coordinate schedules and activities of doctors, nurses, technicians, and other healthcare professionals.

Ensure that required medical services and resources are available on time.

Follow up on pending investigations, consultations, reports, and treatment-related requirements.

Documentation & Records

Maintain accurate patient records and medical documentation.

Ensure timely collection and filing of investigation reports, consultation notes, discharge summaries, and other documents.

Maintain confidentiality and follow applicable healthcare documentation and privacy procedures.

Appointments & Scheduling

Schedule and manage appointments, procedures, investigations, and follow-up visits.

Minimize scheduling conflicts and communicate changes promptly to patients and medical staff.

Reports & Administrative Support

Prepare daily, weekly, or monthly medical/operational reports as required.

Maintain records of patient visits, procedures, referrals, and other relevant activities.

Support billing, insurance/TPA documentation, authorizations, and claim-related coordination where applicable.

Communication & Follow-up

Follow up with patients regarding investigations, treatment plans, appointments, and referrals as directed by the medical team.

Escalate delays, complaints, emergencies, or unresolved medical-service issues to the appropriate authority.

Quality & Compliance

Follow hospital/clinic policies, SOPs, infection-control requirements, and applicable regulatory guidelines.

Support quality audits and maintain required documentation.

Help ensure patient safety and service-quality standards are maintained.

Qualification

• MBBS / BAMS from a recognized medical institution.
• Valid medical registration with the applicable Medical Council/Authority.
• Basic knowledge of medical terminology, clinical documentation, and healthcare procedures.
• Good communication and coordination skills.
• Proficiency in computer applications and hospital/clinic management systems is preferred.
• Strong communication and interpersonal skills
• Patient-handling and coordination skills
• Knowledge of medical terminology
• Documentation and record-management skills
• Computer/MS Office or hospital-management-system proficiency
• Time management and multitasking
• Problem-solving and follow-up skills
• Confidentiality and attention to detail
• Ability to work effectively with doctors, nurses, patients, and administrative teams