Customer Service Executive (Email & Chat Process)

Elevateprimesolutions; Jaipur; On-site; INR 220,000 - 320,000; Full time

Job summary

Transcom India is hiring Customer Service Executives for its Email & Chat Support process in Jaipur. The role involves handling customer queries, providing timely resolutions, and ensuring a high level of customer satisfaction in a global support environment.

The team handles queries via email and chat, ensuring accurate resolutions while maintaining professional communication with customers and coordinating with internal teams as needed.

Qualifications

• Strong written English communication skills.
• Basic computer knowledge and typing skills.
• Willingness to work in US rotational shifts.
• Freshers and experienced candidates can apply.
• Ability to handle customer queries efficiently.
• Good problem-solving attitude.

Responsibilities

• Handle customer queries via email and chat support.
• Provide accurate, timely, and effective resolutions.
• Maintain high-quality customer service experience.
• Coordinate with internal teams when required.
• Document and update customer interactions.
• Follow process guidelines and response standards.

Skills

Written English

Typing skills

US rotational shifts

Freshers welcome

Handle queries efficiently

Problem solving

Job description

Job Overview

Transcom India is hiring Customer Service Executives for its Email & Chat Support process in Jaipur. The role involves handling customer queries, providing timely resolutions, and ensuring a high level of customer satisfaction in a global support environment.

Key Responsibilities

• Handle customer queries via email and chat support
• Provide accurate, timely, and effective resolutions
• Ensure high-quality customer service experience
• Maintain professional communication with customers
• Follow process guidelines and response standards
• Document and update customer interactions
• Coordinate with internal teams when required
• Ensure customer satisfaction and service quality

Required Skills & Eligibility

• Strong written English communication skills
• Basic computer knowledge and typing skills
• Willingness to work in US rotational shifts
• Freshers and experienced candidates can apply
• Ability to handle customer queries efficiently
• Good problem‑solving attitude

Salary

As per industry standards

How to Apply

[e-mail]

Sakshi – 9168143877