Elevator Technical Head - Service & Maintenance

Nibav Lifts; Chennai District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Nibav Lifts is seeking an Elevator Technical Head to steer service and maintenance operations across multiple regions in India. You will lead a 400+ field workforce, drive proactive maintenance, and ensure alignment with business growth strategies.

The role demands 15–20 years in technical operations with strong P&L, leadership, and strategic planning skills, plus an engineering background and MBA preferred for senior leadership.

Qualifications

• 15–20 years in Technical Operations, Service or Maintenance within elevator industry.
• Experience leading large multi-location service teams (300–500).
• Strong in P&L, KPIs, and service profitability.
• MBA preferred for senior roles; engineering background required.

Responsibilities

• Lead lifecycle of elevator service operations including preventive maintenance, breakdown support, repairs, and AMC renewals.
• Ensure timely maintenance visits and adherence to schedules.
• Drive service efficiency, faster response, and higher first-time fix rates.
• Reduce callback ratios through proactive maintenance.
• Oversee breakdown management and quick repair closure.
• Improve AMC renewal rates and service revenue growth.
• Manage a large technical workforce (400+ employees) across regions.
• Mentor leaders, manage performance, and develop capabilities.
• Implement data-driven performance monitoring and reporting.
• Ensure field productivity, discipline and safety compliance.
• Own P&L for Service & Maintenance; optimize costs and drive growth.
• Collaborate with Finance, Operations, and Supply Chain to optimize delivery and costs.
• Improve collections from service contracts and profitability.

Skills

Technical Operations

Service Management

Maintenance Management

P&L Management

Team Leadership

Analytics

Communication

Education

Mechanical Engineering

Electrical Engineering

Mechatronics Engineering

MBA

Job description

The Elevator Technical Head will lead and oversee the lift service and lift maintenance operations of home lifts across multiple regions.

The position requires a strategic leader capable of managing large-scale field operations, building high-performing technical teams, and aligning service delivery with the organization's business objectives and growth plans.

Key Responsibilities

Service & Maintenance Operations:

• Lead and manage the complete lifecycle of elevator service operations including preventive maintenance, breakdown support, repairs, and AMC renewals.
• Ensure timely completion of maintenance visits and adherence to defined service schedules.
• Drive improvement in service efficiency, response time, and first-time fix rates.
• Monitor and reduce callback ratios through proactive maintenance practices.
• Ensure effective breakdown management and quick repair closure to maintain service reliability.
• Manage and improve AMC renewal rates and service revenue growth.

Team & Operations Leadership:

• Lead and manage a large technical workforce (400+ employees) including service engineers, supervisors, and field technicians.
• Build strong regional leadership teams through mentoring, performance management, and capability development.
• Implement data-driven performance monitoring and operational reporting.
• Ensure field productivity, workforce discipline, and statutory compliance across regions.
• Standardize technical practices and enforce adherence to SOPs and safety protocols.

Financial & Strategic Management:

• Own the P&L for Service and Maintenance operations.
• Drive cost optimization, operational efficiency, and revenue growth within service functions.
• Collaborate with Finance, Operations, and Supply Chain teams to optimize service delivery and cost structures.
• Improve collections from service contracts and increase service profitability.

Customer Experience & Quality:

• Ensure high service quality and customer satisfaction across all service touchpoints.
• Work closely with CRM and Sales teams to maintain seamless communication with customers.
• Address escalations promptly and ensure minimal service complaints.
• Monitor customer feedback, testimonials, and referrals to improve service performance and brand reputation.

Candidate Profile:

• 15 to 20 years of experience in Technical Operations, Service, or Maintenance preferably in the Elevator industry.
• Proven experience managing large-scale multi-location service teams (300 to 500 employees).
• Strong expertise in service operations, field resource planning, and maintenance management.
• Demonstrated ability to manage P&L, operational KPIs, and service profitability.
• Excellent leadership, analytical, and communication skills.
• Qualification in Mechanical, Electrical, or Mechatronics Engineering; MBA preferred for senior management roles.
• Ability to drive a performance-based culture and align team objectives with business goals.