Service Supervisor

Birla Elevators; Kamrup Metropolitan; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Birla Elevators is seeking a skilled professional in Kamrup Metropolitan, India to manage service teams and enhance customer relationships in the elevator industry. The candidate must hold a Diploma in Electrical Engineering and have at least 15 years of relevant experience.

This position requires strong leadership and troubleshooting skills, focusing on PM schedules, service sales, and ensuring compliance with company standards.

Qualifications

• Minimum 15 years of experience in the elevator industry for Diploma engineers.
• Thorough knowledge of elevator systems across multiple technologies.

Responsibilities

• Plan, supervise PM schedules to ensure service delivery.
• Support Service Sales Team to drive revenue growth.
• Act as single point of contact for key customers.
• Mentor and develop service team through training.
• Implement company service processes and documentation standards.

Skills

Strong exposure to service

Troubleshooting skills

Electrical Engineering knowledge

Team leadership

Education

Diploma in Electrical Engineering

Bachelor’s degree in Electrical Engineering

Job description

Key Responsibilities

• Plan, allocate and supervise daily PM schedules, breakdown call, route rationalization/route loading to ensure timely and high‑quality service delivery.
• Monitor response time, shutdown duration, call‑back trends and implement corrective actions to improve reliability and cost efficiency.
• Guide technicians in troubleshooting and repair activities, providing on‑site technical support for complex faults.
• Conduct AES and Safety Tests, PM Audits; ensure proper documentation of all audits and safety tests, equipment inspections and other statutory requirements.
• Report incidents and near‑misses in line with company processes.
• Organize service inspections of new installation units prior to handover to customers and ensure that incomplete jobs are not handed over.

Business Development

• Support Service Sales Team to drive revenue growth through proactive selling of AMCs, spares, repair and modernization packages to new and existing customers.
• Identify upgrade and modernization opportunities during AES and service visits, prepare inputs for proposals, book SRM orders and ensure timely closure.
• Improve service quality to ensure timely AMC renewal follow‑up, collection of pending dues and promotion of OEM spares and value‑added services to enhance customer loyalty.

Customer Relationship Management

• Act as single point of contact for key customers in the territory; handle escalations, service reviews and communication on equipment performance.
• Conduct regular review meetings, non‑price visits and performance presentations to strengthen long‑term partnerships and understand future customer needs.
• Coordinate internally to ensure commitments on response time, uptime and quality are met and customer complaints are resolved promptly and effectively.

People Management, Training & Vendor Development

• Organize, mentor and develop the service team, including technicians, through regular coaching, performance reviews and skill‑gap analysis.
• Plan and conduct technical, safety and behavioural training for field staff, ensuring adherence to safe work practices and service standards.

Process, Inventory & Compliance

• Implement and sustain company service processes, documentation standards and digital tools for call logging, work order closure, billing and collection.
• Oversee spare parts planning, ordering, inventory control and consumption analysis to support uptime targets and cost optimization.
• Prepare and present MIS reports and periodic reviews to the Head Office team covering service KPIs, revenue performance, safety, quality and improvement plans.

Qualifications

• Diploma in Electrical Engineering is mandatory; bachelor’s degree in electrical engineering preferred.
• Minimum 15 years of experience in the elevator industry for Diploma engineers (10 years for graduates) with strong exposure to service, repairs and modernization.
• Thorough knowledge of elevator systems, troubleshooting, testing and commissioning across multiple control and drive technologies.
• Proven track record of leading service teams and delivering results in a demanding field environment.