Service & Maintenance Manager

Atomlifts; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Atom Lifts India Pvt Ltd is seeking an experienced Service & Maintenance Manager to lead our service operations and maintenance team for elevators under AMC, warranty, and breakdown services. The role focuses on safety, reliability, and customer satisfaction, with responsibilities spanning preventive maintenance, scheduling, and fleet performance across multiple sites in Tamil Nadu.

You will manage service engineers and technicians, drive continuous improvement, ensure timely responses to calls,

Qualifications

• Lead and manage the day-to-day operations of the Service & Maintenance Department.
• Ensure all preventive maintenance, breakdown calls, callbacks, and emergency services are completed on time.
• Monitor technician productivity and optimize daily service schedules.
• Ensure compliance with company service standards and safety procedures.
• Plan and monitor preventive maintenance schedules for all elevators under AMC and warranty.
• Ensure every maintenance visit is completed as per the approved service checklist.
• Monitor service quality and identify recurring issues before they become major failures.
• Improve elevator uptime and reliability through proactive maintenance.
• Ensure prompt response to customer complaints and emergency breakdown calls.
• Monitor response time (RT) and resolution time (TAT) to meet company service KPIs.
• Coordinate with technicians to minimize elevator downtime.
• Handle critical customer escalations and ensure complete resolution.
• Lead, train, mentor, and evaluate Service Engineers, Supervisors, Site Coordinators, and Technicians.
• Conduct regular technical and safety training sessions.
• Monitor attendance, productivity, and performance.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Maintain strong relationships with AMC and warranty customers.
• Conduct regular customer visits to ensure service satisfaction.
• Resolve escalated customer complaints professionally.
• Improve customer retention and renewal rates.
• Monitor AMC renewals and coordinate with the sales team for timely renewals.
• Ensure warranty obligations are fulfilled according to company policies.
• Support the sales team in generating maintenance business opportunities.
• Review service contracts and recommend service improvements.
• Coordinate with Stores and Purchase departments for spare parts availability.
• Monitor spare parts consumption and maintain optimum inventory.
• Approve material requirements for maintenance and repairs.
• Reduce repeat visits through effective spare parts planning.
• Ensure all maintenance work complies with company quality standards and applicable safety regulations.
• Conduct service audits and field inspections.
• Ensure technicians use appropriate PPE and follow safe work practices.
• Monitor compliance with statutory and regulatory requirements.

Responsibilities

• Lead and manage the day-to-day operations of the Service & Maintenance Department.
• Ensure all preventive maintenance, breakdown calls, callbacks, and emergency services are completed on time.
• Monitor technician productivity and optimize daily service schedules.
• Promote a culture of teamwork, accountability, and continuous improvement.

Job description

Chennai, Coimbatore, Thiruvannamalai, Salem Full Time 5–10 Years of experience in Elevator Service & Maintenance.

Description

Atom Lifts India Pvt Ltd is looking for an experienced and customer-focused Service & Maintenance Manager to lead our service operations and maintenance team. This role is responsible for ensuring the smooth operation of all elevators under Annual Maintenance Contracts (AMC), warranty, and breakdown services while maintaining the highest standards of safety, reliability, and customer satisfaction.The ideal candidate will lead a team of service engineers and technicians, manage preventive maintenance schedules, ensure timely breakdown resolution, and continuously improve service performance.

Requirements

• Lead and manage the day‑to‑day operations of the Service & Maintenance Department.
• Ensure all preventive maintenance, breakdown calls, callbacks, and emergency services are completed on time.
• Monitor technician productivity and optimize daily service schedules.
• Ensure compliance with company service standards and safety procedures.
• Plan and monitor preventive maintenance schedules for all elevators under AMC and warranty.
• Ensure every maintenance visit is completed as per the approved service checklist.
• Monitor service quality and identify recurring issues before they become major failures.
• Improve elevator uptime and reliability through proactive maintenance.
• Ensure prompt response to customer complaints and emergency breakdown calls.
• Monitor response time (RT) and resolution time (TAT) to meet company service KPIs.
• Coordinate with technicians to minimize elevator downtime.
• Handle critical customer escalations and ensure complete resolution.
• Lead, train, mentor, and evaluate Service Engineers, Supervisors, Site Coordinators, and Technicians.
• Conduct regular technical and safety training sessions.
• Monitor attendance, productivity, and performance.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Maintain strong relationships with AMC and warranty customers.
• Conduct regular customer visits to ensure service satisfaction.
• Resolve escalated customer complaints professionally.
• Improve customer retention and renewal rates.
• Monitor AMC renewals and coordinate with the sales team for timely renewals.
• Ensure warranty obligations are fulfilled according to company policies.
• Support the sales team in generating maintenance business opportunities.
• Review service contracts and recommend service improvements.
• Coordinate with Stores and Purchase departments for spare parts availability.
• Monitor spare parts consumption and maintain optimum inventory.
• Approve material requirements for maintenance and repairs.
• Reduce repeat visits through effective spare parts planning.
• Ensure all maintenance work complies with company quality standards and applicable safety regulations.
• Conduct service audits and field inspections.
• Ensure technicians use appropriate PPE and follow safe work practices.
• Monitor compliance with statutory and regulatory requirements.