Service Engineer - Customer Enginner/ Sr. Customer Engineer

Schindler; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

Schindler India in Bengaluru seeks a Service Engineer to perform call-backs, safety inspections, and complex repairs on elevator installations, ensuring reliability and customer satisfaction. You will diagnose electrical, mechanical, and control system issues, operate with safety as a priority, and coordinate with teams to deliver efficient service and continuous improvement.

Qualification: Degree/Diploma in Mechanical, Electrical, or Electronics (or ITI); 5–12 years in elevator

Qualifications

• 5–12 years in the Elevator or manufacturing industry in Service/ Maintenance Department

Responsibilities

• Execute call-backs on existing elevator installations, promptly addressing customer concerns to maintain optimal performance and reliability.
• Conduct periodic safety inspections on elevators to ensure compliance with relevant safety regulations and standards, documenting findings and recommending corrective actions.
• Perform intricate repair tasks on elevator systems, including troubleshooting electrical, mechanical, and control systems issues with high technical precision and adherence to industry standards.
• Interact with customers to diagnose issues and provide solutions, maintaining a professional demeanor and fostering a positive customer experience.
• Collaborate with colleagues, managers, and engineers to share insights and coordinate efforts on more complex repair and service tasks, ensuring efficient resolution and continuous improvement.

Skills

Technical maintenance & repair

Customer service orientation

Planning

Safety orientation

Education

Mechanical / Electrical / Electronics degree or ITI

Job description

Service Engineer (Customer Enginner/ Sr. Customer Engineer/ Team Lead- Service and Maintenance)

Your main responsibilities

• Execute call-backs on existing elevator installations, promptly addressing customer concerns to maintain optimal performance and reliability.
• Conduct periodic safety inspections on elevators to ensure compliance with all relevant safety regulations and standards, documenting findings, and recommending corrective actions as necessary.
• Perform intricate repair tasks on elevator systems, including troubleshooting electrical, mechanical, and control systems issues with high technical precision and adherence to industry standards.
• Interact with customers to diagnose issues and provide solutions, maintaining a professional demeanor and fostering a positive customer experience.
• Collaborate with colleagues, managers, and engineers to share insights and coordinate efforts on more complex repair and service tasks, ensuring efficient resolution and continuous improvement.

What you bring

Qualification: Degree / Diploma Engineer (Mechanical / Electrical/ Electronics) or ITI

Professional Experience :

5 to 12 years in the Elevator or manufacturing industry in Service/ Maintenance Department

Skills / Competencies :

• 1)Technical Expertise in Maintenance and Repair
• 2)Customer Service Orientation
• 3)Planning
• 4)Safety Orientation

Whats in it for you

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.