E comm

Navi Hygiene Healthcare; Surat; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Navi Hygiene Healthcare seeks an experienced E-commerce Operations professional to manage marketplace platforms, optimize product listings, and ensure brand compliance across channels. The role involves close coordination with warehousing and logistics to maintain stock health and timely deliveries.

You will monitor ratings, run promotions, and analyze performance metrics to drive growth. Strong Excel skills and familiarity with ERP systems are essential.

Qualifications

• Bachelor's degree required.
• 13 years of hands-on experience managing e-commerce seller portals.
• Proficiency in MS Excel / Google Sheets and basic data analysis.

Responsibilities

• Manage day-to-day operations across e-commerce platforms.
• Create and maintain product listings with accurate titles, bullets, descriptions, images, pricing and SEO.
• Ensure brand guidelines and proper categorizations on all platforms.
• Monitor ratings, reviews, and feedback; coordinate with support to resolve issues promptly.
• Coordinate with warehouse and logistics to monitor stock levels and avoid stockouts.
• Track orders, returns, and delivery timelines; analyze sales performance and reports.

Skills

Attention to detail

Cross-functional collaboration

Written and verbal communication

Analytical thinking

Education

Bachelor's degree in Business Administration, Marketing, IT, or related field

Tools

MS Excel / Google Sheets

Inventory management software / ERP

SEO keyword research tools

Job description

Key Responsibilities

1. Marketplace & Channel Operations

• Manage day-to-day operations across various e-commerce platforms (Amazon, Flipkart, IndiaMART, JioMart, or D2C store).
• Create, update, and maintain accurate product listings (titles, bullet points, descriptions, image assets, keywords, pricing, and SEO specifications).
• Ensure brand guidelines, proper categorizations, and compliance standards are maintained across all platforms.
• Monitor product ratings, customer reviews, and feedback; coordinate with customer support to resolve buyer grievances promptly.

2. Inventory & Order Management

• Coordinate with warehouse/supply chain teams to monitor stock levels and avoid stock-outs or overstock situations.
• Track order processing, dispatch status, returns, cancellations, and delivery timelines.
• Reconcile returned inventory (RTO/Non-Delivery) and coordinate claims for lost or damaged goods with marketplace portals.

3. Sales, Promotions & Campaign Management

• Coordinate and execute marketplace promotional activities, deal participations (e.g., festive sales, flash deals), and banner visibility campaigns.
• Assist in managing sponsored ad campaigns (Pay-Per-Click/PPC) on platforms to increase product visibility and conversion rates.
• Track daily, weekly, and monthly sales metrics and prepare performance summaries.

4. Reporting & Analytics

• Prepare daily sales, inventory, and operational reports.
• Analyze sales performance, buy-box percentage, return rates, and customer acquisition costs.
• Identify top-performing and slow-moving SKUs and propose actionable strategies for growth.

Key Performance Indicators (KPIs)

• Sales Growth: Achievement of monthly and quarterly online revenue targets.
• Listing Accuracy & Health: Operational health account score on marketplace portals.
• In-Stock %: Stock availability percentage across active SKUs.
• Return Rate Management: Low RTO (Return to Origin) and defective return rates.

Required Qualifications & Skills

• Education: Bachelors degree in Business Administration, Marketing, Information Technology, or a related field.
• Experience: 13 years of hands‑on experience managing e-commerce seller portals (Amazon Seller Central, Flipkart Zone, IndiaMART, Shopify, etc.).
• Technical Skills:
  • Proficiency in MS Excel / Google Sheets (VLOOKUP, Pivot Tables, basic data analysis).
  • Good understanding of basic E-Commerce SEO and keyword research tools.
  • Familiarity with inventory management software or ERP systems is a plus.
• Soft Skills:
  • Strong attention to detail and organizational skills.
  • Good written and verbal communication skills.
  • Ability to work cross‑functionally with warehouse, sales, and logistics teams.